Client Care Co-ordinator - NSW

We currently have a new opportunity for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet after care, supporting our purpose in “Honouring a life time of unconditional love”.

This is a phone based customer service role which requires a person who can display empathy and compassion whilst delivering a professional service.

About the role:

• Coordinate and schedule bookings with both the public and vet clinics

• Deal with customers in deciding how to memorialise their pets passing

• Prepare the viewing room and pets for viewing

• Assisting clients who bring their pets to the office for cremation services

• Carry out accurate data entry and payment processing

• Facilitate a general range of office tasks

We are looking for a person :

• Who is comfortable in occasionally handling deceased pets

• Who has excellent communication skills with a clear professional phone manner

• Who has attention to detail and excellent written skills

• That is reliable, organised and takes pride in your work

• Who has intermediate computer skills (Microsoft Office experience is favourable)

• Who is physically fit as this role will require assistance in handling pets from time to time – able to lift unassisted up to 25 kg

• Able to pass a pre-employment medical including becoming Q Fever vaccinated

We are a business that prides itself on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly.

We have a great team to work with and if you meet the criteria listed, then please send us your resume and a covering letter outlining why you would be suitable for this role.

Only candidates who have been shortlisted will be contacted from their application