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Client Care Specialist

icon building Company : Rspca Qld
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Client Care Specialist

Are you an experienced Client Care Specialist who wants to work in a unique organisation and care for animals in need?

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed and native animals in Queensland. Our mission statement is simple but powerful: Together We Change Lives.

About the role


  • Deliver outstanding customer experience and compassionate support.

  • Schedule consultations and procedures, coordinating follow-ups.

  • Manage patient check-ins and check-outs, keeping clients informed.

  • Generate invoices, process payments, and balance accounts.

  • Ensure clear communication between clients, stakeholders, and Animal Services teams.

  • Triage consultation and treatment requests, prioritizing critical cases.

  • Maintain accurate patient files in the Shelter Buddy system.

  • Perform regular audits of patient files.

  • Provide basic animal care, health, and behavior advice.

  • Maintain clean and tidy public areas.

  • Prepare discharge instructions for clients.

Who are we looking for?


  • Exceptional interpersonal and communication skills.

  • Strong organizational and time management abilities.

  • Alignment with RSPCA Qld mission, vision, and values.

  • Physical ability to perform manual handling tasks.

  • Problem-solving skills and teamwork.

  • Adaptability and flexibility in a dynamic work setting.

  • Join us and make a difference.

Benefits and culture


  • Access to counselling and mental health support services, Paid parental leave, Flexible Working Arrangements, Companion Animal leave and Study leave.

  • Free animal adoption options, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food, boarding options and much more.

  • Access to a range of learning and development opportunities that will benefit and support your professional development.

  • Countless opportunities to interact with the animals in our care.

  • Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

Original job Client Care Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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