Client Coordinator - Professional Development Opportunities

Global Compliance Certification (GCC) is a premier independent certification body accredited by JAS-ANZ, specializing in NDIS standards and ISO Management Systems. We are committed to upholding the highest standards of compliance and quality. As we continue to grow, we are seeking a dynamic Client Coordinator to help maintain and enhance our client relations and service delivery. Bring your enthusiasm to drive our efforts forward!

Job Overview:

The Client Coordinator will play a crucial role in managing client interactions and ensuring the seamless delivery of our services. This position calls for an enthusiastic and dedicated individual who can manage client communications effectively, coordinate with multiple departments, and contribute positively to our team’s efforts.

Key Responsibilities:

Client Communication: Serve as the primary point of contact for clients, effectively handling inquiries and providing continuous support throughout the certification journey.

Administrative Support: Assist the team with various administrative tasks, including calendar management, meeting scheduling, and management of audit reports.

Task Prioritisation: Efficiently manage and prioritize multiple tasks and projects to meet tight deadlines, ensuring high-quality outcomes.

Document Management: Keep thorough records and manage office files, adhering to company policies and maintaining confidentiality.

Communication Management: Handle simultaneous incoming requests and communications from different channels, ensuring all messages are addressed promptly and appropriately.

Problem Solving: Quickly identify and address issues that arise, being comfortable multitasking to maintain workflow and project timelines.

Project Assistance: Provide support on office projects and executive assistance as required.

Operational Collaboration: Collaborate with different departments to enhance operational efficiency and service delivery.

*Other allocated tasks

Selection Criteria

To be successful in this role, we are seeking an individual with the following attributes:

• Organised and professional 
• Ability to multitask and prioritise urgent tasks
• Effective communication skills both verbally and in written communication
• An eagerness and ability to learn new skills and technical knowledge
• Knowledge of the NDIS Scheme and/or ISO Management Systems or similar is beneficial (but not essential)