Client Engagement Coordinator

About Mapien: Mapien is Australia’s most trusted specialist people consultancy, offering bespoke workplace people solutions to our clients. Recognised as a ‘Best Workplace’ and certified as a ‘Great Place to Work’ through our outstanding employee feedback, Mapien understands the importance of our people and is committed to providing an exceptional employee experience by fostering a fun, professional, and inclusive environment. We are the industry experts at representing our clients in all aspects of workplace problems and have mastered the art of designing, resourcing and developing workplaces to enhance organisational performance. We also won the 2024 Client Choice Award for the Best HR Consulting Firm! We have a core team of over 60 employees in four capital cities and our specialist services are Employee and Industrial Relations, Workplace Strategy, Workplace Psychology, Psychological Health and Safety and Corporate Migration.

Job Opportunity: As we continue our significant national growth, we currently have an opportunity for a Client Engagement Coordinator (brand new role!) to join our ‘great place to work’ based in either Brisbane, Melbourne, or Perth.

Why Work for Us?

• Elite Team: Collaborate with the industry’s best and brightest, working on challenging, varied, and rewarding projects.
• Exceptional Workplace: With a 96% people engagement score, we encourage a flexible and supportive work environment.
• Professional Growth: Benefit from mentorship and professional development opportunities with highly reputable experts in their fields.
• Competitive Compensation and Benefits: Receive a competitive base salary plus performance bonuses and other benefits including wellbeing initiatives and family support packages.
• Flexibility and Well-Being: Enjoy hybrid working options and a modern, collaborative workspace in our major capital cities.
• Inclusive Culture: Thrive in a diverse team that values excellence, integrity, and inclusion.

Key Responsibilities:

• Business Development: Assist with the creation of compelling proposals and business development initiatives to attract new clients.
• Client Relationship Management: Assist with client feedback and client follow-up activities. Use CRM tools to keep track of client interactions and support the Head of Brand and Client Engagement with identifying industry trends and client insights.
• Digital Marketing: Coordinate tactics in digital marketing and performance marketing campaigns on various platforms.
• Collaboration:  Work under the Head of Brand and Client Engagement, to assist with coordinating content, industry events, conferences, webinars and other Mapien campaigns.
• Reporting:  Help monitor business development activities and coordinate marketing reports.

Requirements:

• Understanding of digital marketing, business development, and CRM concepts.
• Ability to develop and maintain positive relationships with stakeholders.
• Excellent written and verbal communication skills.
• Ability to prioritise competing tasks and effectively meet deadlines.
• Ability to work well within Mapien’s diverse and multi-disciplinary team.
• Experience in a marketing or business development role within Professional Services.
• Qualifications in Marketing, Business, or related fields.

Skills and Qualities:

• Communication Skills: Ability to clearly communicate ideas and strategies and engage with stakeholders at all levels.
• Problem-Solving Abilities: Willingness to proactively address and solve basic business challenges.
• Analytical Thinking: Ability to think critically and help identify market trends.
• Team Collaboration: Ability to work effectively within a team setting.
• Adaptability and Resilience: Willingness to adapt and thrive in a dynamic, fast-paced environment.
• Integrity and Professionalism: Commitment to ethical practices and maintaining professional standards.

Apply today!