Client Engagement Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Client Engagement Manager – Uncrewed Systems 

Toll Group | Government & Defence 

Location: Brisbane or Sydney

Toll Group is a trusted partner to government, defence and industry, delivering mission‑critical logistics and aviation solutions across Australia. Within our Toll Uncrewed Systems (TUS) team, we are expanding our capability to support Defence, emergency services and government agencies with safe, reliable, and operationally proven uncrewed aviation solutions. 

We’re now seeking a Client Engagement Manager to lead early‑stage engagement, manage strategic relationships, and help grow uncrewed aviation services across a variety of emerging and growing sectors.

Why join Toll Uncrewed Systems? 

• Work with a team that’s vision is to support and grow the Uncrewed role in a variety of industries.

• Be part of a growing, specialist uncrewed systems team within a trusted Australian brand supported by the aviation expertise of Toll Aviation and the scale and strength of Toll. 

• Influence strategy, innovation and long‑term partnerships 

• Competitive salary with base and commission structure 

• Flexible location with exposure to national programs 

About the role:

As the Client Engagement Manager, you will play a key role across the full client lifecycle — from initial engagement and opportunity shaping through to proposal development and handover into delivery. 

You’ll work closely with the senior leaders within Toll Uncrewed Systems and the business development team at Toll Aviation to understand our 

customer needs, align capability, and position Toll as a trusted, provider of uncrewed solutions for, training, mission‑critical operations and consultancy.  

Key responsibilities:

Client & Market Engagement 

• Build and maintain strong relationships across Defence, government agencies, emergency services and corporate clients 

• Engage with program managers, procurement teams and operational leaders to understand mission requirements 

• Identify capability gaps, emerging needs and opportunities for contract expansion 

Business Development & Growth 

• Assist in the development and execution of  a business plan that focuses on long term contract growth for TUS 

• Identify and respond to upcoming tenders, grants and funding programs 

• Lead engagement from initial discussions through to solution scoping and alignment 

Solution & Proposal Development 

• Shape tailored uncrewed aviation service offerings to meet customer mission profiles 

• Lead EOIs, RFIs, RFTs, grant applications and proposals 

• Support commercial modelling, pricing and risk mitigation strategies 

Stakeholder & Industry Leadership 

• Provide regular pipeline reporting and strategic insights to leadership 

• Monitor UAS technology trends, CASA regulatory changes and Defence capability planning 

• Represent Toll at industry events, trials, demonstrations and briefings 

About you: 

You are commercially astute, relationship‑driven and comfortable operating in a variety of corporate, private and public environments. You can translate operational requirements into compelling, compliant solutions and bring internal teams together to deliver. 

• 5–10+ years’ experience in business development, client engagement or strategic partnerships within Defence, government, aviation, emergency services or technology sectors 

• Proven success securing or supporting contracts with Defence or government agencies 

• Strong understanding of government procurement, tendering and capability planning cycles 

• Experience working in complex, technical or operational service environments 

• Excellent written, verbal and stakeholder‑management skills 

• High ethical standards and a strong commitment to safety 

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com