Client Experience Officer - Major Accounts

Eziway is an Australian owned, boutique Salary Packaging provider, specialising in the not-for-profit sector since 2007. With a geographical footprint in every state of Australia, we have grown to almost 100 employees servicing more than 450 employee groups. We pride ourselves on being Gippsland home grown, and our ability to deliver an outstanding service to our clients. Our staff are key to Eziway’s success!

Culture and Benefits

• 35 hour working week
• Genuine work satisfaction guaranteed
• Amazing “one big family” culture
• Great team suppport
• Genuine career & growth opportunities

Why are we looking?

We are a substantial family run business with our head office based in Pakenham, employing roughly 80 people across our brands (and growing.)! As we have experienced exponential growth in the last 18 months, we are on the hunt for a new Client Experience Officer.

Working with a portfolio of clients, our Client Experience Officer will provide first class customer service. As the primary point of contact, you will perform a range of customer service and administration-based tasks. 

Are you? 

• Are you Customer Service focused and just love helping people?
• Do you enjoy working in a team environment.
• Have a friendly phone manner and can answer the phone with a smile!
• Available to work a rotating roster with start times at 8am, 9am and 10am (2 week rotational) in a fast-paced environment. 
• Looking for a work environment that is genuinely positive and welcoming? 

Key Responsibilities:

• Act as a primary point of contact for Eziway Salary Packaging clients 
• Answer incoming calls and assist with enquiries in a timely manner.
• Process with accuracy documentation for employers commencing with Eziway Salary Packaging
• Processing amendments, claims and assisting with budgets.
• Using the Eziway software to complete work incl. data entry, updating client files and maintaining accuracy of all records

Skills & Experience Required:

• Previous Salary Packaging experience or experience in the financial services industry would be highly regarded but not essential! 
• Client Service experience, with a willingness to provide a top-class service to clients.
• High level of attention to detail - accuracy is KEY.
• Strong interpersonal skills and the ability to build and engage with our clients to maintain positive relationships.
• Ability to multitask and prioritise workload - must be self-driven.
• Excellent verbal and written communication skills
• Friendly, professional phone manner 
• Proficient in Microsoft suite and comfortable with picking up new systems/ software. 
• Ability to meet Key Performance Indicators

What now? 

Apply now to be a part of our team and enjoy a positive work-life balance. This is a great opportunity to further develop your career in a dynamic, expanding company by clicking 'Apply'.

All applications must contain a Cover Letter and Resume. 

If you have any additional questions, please contact Paul Gozzo on 0433330011or [email protected]

*Please note, applicants must have the right to work in Australia, as well as proof of your up-to-date vaccination status against COVID-19. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.