Client Intake Administrator / Three month contract

Company:

Our client is a is not-for-profit delivering support to people within the National Disability Insurance Scheme (NDIS) framework. The organisation is passionate about making a positive impact within the community and providing high-quality support to those who need it most.

This is a fast-paced and rewarding environment suited to someone who enjoys helping people, thrives in a busy administrative role, and takes pride in delivering a positive client experience.

The organisation offers a supportive and values-driven culture, where teamwork, empathy and professionalism are highly valued. You will work closely with internal teams, clients and external stakeholders to ensure enquiries, documentation and client processes are managed efficiently and with care.

The role:

• Manage inbound enquiries via phone, website and Facebook channels across multiple brands and divisions.
• Respond to client enquiries professionally, providing information and guidance on services available.
• Accurately log all client interactions, enquiries, and follow-up actions into the CRM system.
• Conduct outbound follow-up calls to web and social media enquiries in a timely manner.
• Coordinate and manage administrative processes relating to NDIS and disability support services including chasing outstanding documentation, signed forms, OT reports, and other required client paperwork.
• Support the wider team with general administrative tasks in a fast-paced, high-volume environment.

About you:

To be successful in this role, you will be:

• A switched-on, proactive and confident professional with previous experience within the NDIS, disability services or community services sector
• Capable of managing high volumes of enquiries and administration in a fast-paced environment.
• Strong customer service experience and communication skills, being confident in engaging with both internal and external stakeholders
• A quick learner with strong attention to detail and systems capability and able to confidently navigate CRM platforms.
• The successful candidate will need a valid working with childrens check and police check

What's on offer:

• 3 month role with potential to extend
• For purpose organisation, meaningful work
• Flexibility with hybrid work

Reference Number:06800-0013435792

This is a hybrid position.

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