Client Manager

Critical Tasks and Expected Contributions/Results:

• Partner with sales consultants for efficient implementation of new business and smooth transition into the client management team.

• Develop strategic relationships with key partners and understand clients' strategic business goals.

• Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.

• Monitor service delivery execution and identify opportunities for improvement.

• Liaise with internal functions to drive financial results and achieve high customer satisfaction.

• Meet persistency goals and finalize the renewal of client contracts.

• Define the Renewal Strategy with the Client Management and Underwriting Teams.

• Maintain records on SFDC for key accounts and manage clients in line with team procedures.

• Coordinate with regional service partners to enhance client-facing propositions.

• Leverage global client relationships to identify and facilitate growth opportunities.

• Provide subject matter expertise on healthcare and social security regulations for Australia and other markets.

• Associated business travel required.

Key Challenges/Anticipated Changes in Environment:

• Foster collaboration and gain support for organizational proposals.

• Liaise with internal departments to ensure optimum service to clients.

Developmental Value of Position:

• Opportunities for strategic relationship development and network building.

• Increased senior-level exposure and direct sales work.

• Ability to work independently to achieve business targets.

• Lead research and development of new business opportunities.

• Drive cross-sell activities with other Cigna offices.

Experience/Knowledge, Education and Other Requirements:

• University degree preferred.

• At least 2 years of experience in the insurance industry or strategic relationship management.

• Strong analytical skills and attention to detail.

• Excellent negotiation and interpersonal skills.

• Team player with the ability to drive results through collaboration.

About The Cigna Group