Client Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Drive retention, profitability, and revenue growth for Business Travel clients across Australia (NSW, VIC, WA, SA, QLD)
• Manage a diverse portfolio of middle and large market clients
• Create and execute winning client strategies through internal account plans and business reviews
• Develop meaningful client recommendations that quantify value, project savings, and identify premium revenue opportunities
• Negotiate and manage contract renewals aligned with profit objectives
• Build and maintain key relationships with C-level decision makers
• Manage client risk through retention strategies and proactive bidding
• Collaborate with Service Delivery, CMS, and Advisory teams to resolve issues and drive opportunities
• Ensure compliance of client information and records
• Promote American Express preferred suppliers to clients

What We're Looking For

• Proven client management background with strong travel sector knowledge and product expertise
• Experience in similar client-facing roles with day-to-day face-to-face interactions
• Demonstrated success in C-level negotiations and proposal/renewal management
• Strong negotiation and influencing skills
• Superior communication and presentation abilities
• Experience dealing with procurement and finance directors
• High commercial acumen and business acuity
• Strong account planning and client strategy development capabilities
• Excellent analytical and opportunity analysis skills
• Superior time management with ability to handle multiple concurrent tasks
• Based in or willing to relocate to VIC/NSW/QLD

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!