Client Operations Manager

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking.  We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

The Team
The Client Operations team works closely with the Client Management teams to provide exceptional operational servicing to our clients, which will enable the Client Management teams to focus on relationship management and business development with our clients. The Client Operations team is comprised of individuals who are able bring a combination of deep operational experience and a passion for client servicing. The ideal candidates for this team will be those who can interpret and understand client requirements, apply expert knowledge to leverage PIMCO’s global operating model for solutions, and provide these back to our clients.

The Role
The Client Operations Team has members currently in Singapore, Tokyo and Sydney. This role will be based in PIMCO’s Sydney office and will cover servicing across APAC clients while enabling an in-person collaboration with Client Account Managers for the Australian client channel. The Client Operations Manager will be responsible for the below core functional activities. Working closely with Client Management and Operational professional across the business to deliver the below services for APAC based clients who have Separately Managed Accounts with PIMCO. This role also has a specific focus on portfolio events (new account launches, portfolio transitions, custodian transitions, account terminations) and so requires prior experiences with overseeing these events for clients within an asset management firm.

Portfolio Events (Transitions)

• Attend meetings with Clients, Account Managers, Account Associates and Transition team members to understand and document client requirements for new separately managed account setups, custodian transitions, in kind transfer events, investment benchmark changes, new market openings, trading counterparty changes and separately managed account terminations.
• Act as a central point of coordination across PIMCO teams involved with portfolio events and providing the client with a central point of contact to manage queries.
• Perform ongoing tracking of portfolio events and managing any delays or complexities with internal PIMCO teams to ensure client expectations are managed for any changes to terms or timelines for portfolio events.
• Perform the post portfolio implementation oversight to track and resolve any implementation issues
• Manage and coordinate request from internal PIMCO portfolio managers or trade floor teams for the addition of new markets, new trading counterparties / clearers, and new securities. This involves communication with clients for relevant authorities and oversight of intern teams to complete these requests.
• Coordinate post event summary sessions with stakeholders across the business to document any learning or development opportunities to improve future portfolio events

Operational Client Servicing

• Responding to operational queries from clients or client account managers / account associates in order to identify the teams able to best collect relevant information and respond with a high level of detail that resolves the query and provides a high level of client service to improve client experience. These could cover a broad range of operational focus areas (custodian operational requirements or projects, queries relating to overdrafts or counterparty claims, request for information for audit purposes, regulatory derivative reporting queries etc)
• Managing ongoing relationships with custodians that clients appoint for their SMAs. Ensuring that best practice and consistent operating models are in place between PIMCO as investment manager and the clients 3rd party custodian. Foster a strong working relationship with custodians to solve any problematic processes and have a cross-client understanding of how key global custodians service clients.
• Coordinating the collection of internal team responses to client operational due diligence questionnaires and facilitating / attending client operational due diligence review sessions.
• Execute other operational tasks and processes on a day-to-day basis as required

Requirements & Qualifications
We are seeking an exceptional candidate with a strong background in portfolio event management (transitions) and a proven track record in managing complex projects and client interactions. The ideal candidate should possess the following qualifications, experience, and skill set:

• 5-7 years’ + experience in transitions (within an asset management firm or custodian). Prior experience in portfolio transitions, client reporting, portfolio valuations, cash flow management and market claims preferred.
• Bachelor’s degree in a Finance related field preferred and looking to work within the Asset Management industry.
• Excellent communication skills and ability to adapt communication style to different internal and external audiences is a key success criterion for this role.
• Previous experience in client relationship management and project management would be advantageous
• Ability to learn and master new concepts and processes quickly
• Inquisitive nature to learn and build on knowledge base
• Strong analytic approach and problem-solving skills required
• Strong organizational skills and the ability to work autonomously and proactively
• Proficiency in IT skills, including intermediate Excel skills. Coding skills would be a plus
• Familiarity with regulatory requirements and experience in facilitating regulatory requests
• Continuously developing operational skills and striving to become a subject matter expert
• Demonstrated ability to manage projects and client outreaches under tight deadlines, with exceptional attention to detail

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.