Client Partner - Software Services

Job Summary

We are
seeking a dynamic and results -driven Client Partner to manage and grow
strategic client relationships in Software Services portfolio. The ideal
candidate will have a strong background in client engagement, business
development, and delivery management, coupled with excellent interpersonal and
negotiation skills. This role requires a proactive individual who can act as
the primary liaison between the client and the organization, ensuring the
delivery of exceptional solutions and driving mutual growth.

Key Responsibilities

1. Client Relationship
   Management:
   
• Serve as the primary
  point of contact for assigned clients, ensuring consistent communication
  and fostering trust.
  
• Develop and nurture
  strong relationships with key stakeholders, decision -makers, and
  influencers within client organizations.
  
2. Business Development:
   
• Identify new business
  opportunities within existing accounts to expand revenue streams.
  
• Work with internal
  teams to propose innovative solutions aligned with client needs and
  objectives.
  
• Negotiate contracts,
  renewals, and service agreements to drive client satisfaction and
  profitability.
  
3. Account Growth:
   
• Develop and execute
  strategic account plans to meet and exceed revenue targets.
  
• Collaborate with
  cross -functional teams to identify opportunities for upselling and
  cross -selling.
  
4. Delivery Oversight:
   
• Partner with delivery
  teams to ensure projects are executed on time, within scope, and in
  alignment with client expectations.
  
• Address and resolve
  client issues or escalations promptly and effectively.
  
5. Market Insights &
   Strategy:
   
• Understand client
  industries, challenges, and trends to position the organization as a
  trusted advisor.
  
• Provide feedback to
  internal teams to refine service offerings and improve delivery models.
  
6. Reporting &
   Analytics:
   
• Track and report on
  account performance metrics, including revenue, profitability, and
  customer satisfaction.
  
• Present business
  reviews to clients and internal leadership, highlighting successes and
  areas for improvement.
  

Requirements

• Experience:
  
• 8–10 years of
  experience in client relationship management, business development, or
  delivery management within a Software Services organization.
  
• Technical Knowledge:
  
• Strong understanding
  of software development processes, delivery models, and emerging
  technologies (e.g., cloud, AI/ML, data analytics).
  
• Client Engagement:
  
• Proven track record of
  managing large accounts and driving account growth.
  
• Skills:
  
• Excellent
  communication, negotiation, and presentation skills.
  
• Strong problem -solving
  and decision -making abilities.
  
• Ability to manage
  multiple stakeholders and projects simultaneously.
  
• Education:
  
• Bachelor’s degree in
  computer science, Business Administration, or a related field (MBA
  preferred).