Client Relationship Manager - Career Growth Potential

Theatre Safe Australia (TSA)

TSA is devoted to creating inspiring moments, and creative environments throughout the live theatre and entertainment industry. We aim to provide collaborative, supportive and creative services to our clients, focusing on delivering high quality, tailor-made solutions. 

Our passion to deliver these services and to provide a positive impact in our industry, ensures that our team always strive to deliver an outstanding experience to our clients and customers.

About the role

We’re seeking a dynamic Client Relationship Manager who has a blend of expertise and empathy. You'll foster strong client relationships as you develop an understanding our products and services. 

As part of our growing team, you will identifying new business opportunities, provide tailored solutions that align with client needs, and embrace our journey of refining processes while embodying our core values. We're looking for someone who can genuinely empathise, understand, and support our clients.

If you're someone who thrives on exceeding expectations, building relationships over revenue, and driving innovation, we'd love to have you on board.

Client Relation Manager Responsibilities

• Develop & maintain a deep knowledge of company products and services.
• Build and maintain strong relationships with prospective and existing clients.
• Research and pursue new business opportunities.
• Use industry knowledge to identify client’s needs and requirements and propose suitable solutions.
• Provide clients with comprehensive product/service consultations and guide to support them through their decision making process.
• Being the face of TSA – be seen to live the TSA values.
• Work to cross sell other TSA services, with all offerings being integral to the TSA Mission Statement.
• Communicate well, respond in a timely manner.
• Able to manage customer expectations with a proactive, professional and timely manner.
• Assist in organising logistics for industry events and represent TSA at these events and trade shows.
• Respond to new and existing customer enquiries and provide timely responses and quotes, to ensure a high level of customer satisfaction.
• Quoting and Proposal creation.
• Client relationship building.
• Assist in providing Sales reporting analysis.

About You

The ideal candidate should have excellent communication skills, a customer service approach and a proven track record of meeting and exceeding sales targets.

This is a dynamic role that requires a combination of offline and online strategies.

Key personal skills

• Proven experience with customers and clients
• Excellent communication skills
• Proven ability to build strong client relationships.
• Experience with sales software or ERP.
• Proficient in Microsoft 360 applications
• Self-motivated and target driven with a proactive mindset.
• Ability to work independently and as part of a team.
• Willingness to travel for client visits as required.
• Experience in the industry an advantage.

This role offers great opportunity for someone who is passionate about client relationships, sales results, and contributing to the growth of our company.

If you are a dynamic and experienced Sales or Client focused person with a passion for customer service and a track record for success, we invite you to apply for this opportunity.

What's in it for you?

In return for your hard work and dedication, we offer competitive pay, benefits and supportive work environment. We are committed to investing in our employees’ professional development and providing opportunities for growth within the company.

Please provide a cover letter that demonstrates how you meet the requirements of this role, along with your current resume. We look forward to hearing from you.

What's the most memorable customer service experience you've provided, and what made it stand out to you?

TSA ensures we hire skilled and suitable people for the right roles that reflect our company values. Selection process may include reference checks and fitness for work checks.

Recruitment and selection decisions are based on the Applicant’s merit, skills and relevant experience. All stages of the recruitment and selection process are designed to ensure compliance with EEO and anti-discrimination legislation. TSA support gender equality and identity.