Client Service Manager

Are you passionate about delivering great service? Do you thrive in a fast-paced environment? Perhaps you’re currently working as a hospitality or venue manager and looking to move industry? 

Command51 seeks a Client Service Manager to oversee multiple client sites located in North Perth. 

About us

Command51 is a cleaning and grounds maintenance service provider. We are dedicated to providing the right solution for our client's cleaning and grounds needs. We are committed to delivering the highest standard of work each and every time. We aim to become our clients service department, an extension of their organisation, so that they can focus on operating their own business. 

About the role 

As the Client Service Manager, you’ll play an integral role in our commitment to delivering great service every day. You’ll be responsible for building and maintaining strong relationships with all stakeholders, ensuring their needs are met and exceeded. This is a hands-on, field based role where you'll mainly work independently, with support from an experienced State Manager. 

• Salary: up to $90,000 per annum (DOE) + Super + commission 
• Working hours: 38 hour per week, Monday to Friday. You may also be required to work every 2nd Saturday morning

A typical day involves:

• Liaising with Command51 clients, addressing inquiries, concerns and requests promptly and professionally
• Managing service delivery for a prescribed number of sites within set SLAs
• Conducting weekly site inspections and log results on our bespoke app
• Identifying opportunities for extra work outside of scope and upsell services to clients
• Collaborating with the Sales and Business Development team to broaden our service offerings

What you’ll need:

• Proven experience in client relationship management
• Experience in supervision or management, including managing teams in multiple locations
• Strong communication skills, with the ability to effectively engage with stakeholders at all levels
• Ability to multi-task and prioritise tasks in a fast-paced environment while maintaining a high level of attention to detail
• Great problem-solving skills and a proactive approach to managing both staff deliverables and client expectations
• Confident in using various IT platforms
• Flexibility to adapt to changing client needs and operational requirements
• Ideally, based in North Perth

The successful candidate must have full and unrestricted Australian work rights and driving license. 

Why join Command51:

• Company car and mobile provided
• Opportunities for both personal and professional development 
• Supportive work environment

If you're ready for a new challenge and eager to apply your management skills, we want to hear from you!

Apply now to join our team.