Client Service Officer

• Perm Full Time and Max Term Full Time|35 hours per week
• Location: Coffs Harbour, NSW
• Salary: Attractive Salary + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

This is an opportunity to work within a purpose-driven organisation committed to supporting vulnerable members of the community through integrated housing and support services.

This is an opportunity to make a meaningful difference by supporting people through daily living activities, case management, community engagement, and transition planning in a safe and supportive environment.

This vital role will be supporting people experiencing homelessness by delivering high quality customer service, assisting with housing allocations, responding to enquiries and liaising with both internal and external teams

We are currently recruiting one perm and one max term role which will be a one year contract.

Your key responsibilities will be to:

• Deliver high quality customer service either face to face or over the phone
• Assist clients with housing applications and assessments
• Maintain accurate records, reports and client documentation
• Assist with housing allocations and application processes
• Liaise with internal teams and external support agencies
• Respond to enquiries professionally, sensitively and effectively
• Contribute to effective operation and continuous improvement of the services
• Build positive and sustainable relationships with clients, colleagues and internal and external stakeholders

Requirements for success

• Experience working in the social service, community or housing sector
• Experience in customer service and working with complex clients
• Knowledge of housing pathways or crisis accommodation
• Highly organised with strong administrative skills and attention to details
• Ability to communicate effectively with people from diverse social background
• Resilience and ability to work with complex environments

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks and WWCC.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you