Client Service Operator

About TIMG

TIMG is one of Australia’s leading innovators, delivering smart and secure information management solutions to some of Australia’s best and brightest companies. TIMG is part of the Freightways Group, an ANZ company with more than 3,500 employees, offering our organisation and employees access to a range of future opportunities and benefits.

We are committed to consistently providing our customers with exceptional service, demonstrating warmth, professionalism, efficiency, knowledge, and integrity in everything we do.

Who are our Melbourne team?

By joining our supportive and inclusive Bureau team in the heart of Melbourne, you will be part of the fast-paced and highly accurate world of supporting legal printing services. You can learn more about the team’s specific services here: https://www.timg.com/timg-for-legal

About the role

Our support team is made up of fast-moving, methodical professionals who provide exceptional service to our clients. As part of this team, you will receive jobs from clients and be responsible for:

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  Ensuring we fully understand client instructions.

  
  


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  Completing photocopying, printing, and scanning tasks.

  
  


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  Carrying out mailroom duties.

  
  


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  Working efficiently and accurately to meet multiple deadlines.

  
  


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  Managing priorities and ensuring jobs are delivered on time.

  
  

This position is for the afternoon shift, either 2:00 pm to 10:00 pm or 3:00 pm to 11:00 pm, with overtime required when needed. The role will also involve working as backup support in one of our clients’ mailrooms.

In this role, your days will include a variety of tasks across different client locations within Melbourne CBD when required. You will be the go-to person for support and communication between our Melbourne Bureau and the client. You will also be responsible for distributing incoming mail, sorting outgoing mail and packages, stock support, locker allocation, and workplace support.

About you

The following qualities and experience may help you stand out from other applicants:

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  Some knowledge of the legal industry.

  
  


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  Experience in a high-volume, fast-paced environment where accuracy is essential.

  
  


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  A passion for providing exceptional client service.

  
  


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  Strong attention to detail and the ability to work well under pressure.

  
  


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  Flexibility and a willingness to go the extra mile when required.

  
  


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  Proficient IT skills, including strong knowledge of MS Office, particularly Word, Excel, and PowerPoint, as well as Adobe Acrobat.

  
  

Ultimately, your attitude is most important to us. However, previous experience in a corporate services or printing environment would be an advantage.

About us

We are passionate about our people and offer a supportive, positive, and inclusive work environment. We work in prestigious, easily accessible CBD locations and provide a full suite of career development and cross-training opportunities. We also reward our people for high performance.

If you are committed to providing best-in-class service to clients, have strong organisational skills, are confident using systems, are self-motivated, and enjoy working in a team that supports each other to exceed client expectations, we would love to hear from you. Apply now.

TIMG is an Equal Opportunity Employer.