Peninsula Employsure isn't just another workplace – it's a dynamic, family-run business with over 3500 employees and a global reach.
As the leading HR & WHS Advisory service, we empower over 135,000 clients worldwide to ensure that their livelihoods and their employees are protected.
As a Client Experience Account Manager, you'll play a vital role in ensuring our clients experience the full value of our services. You'll become a trusted advisor, building strong relationships and driving high levels of client engagement. This is a cross functional role in which you will work with a number of internal stakeholders across the client journey.
We're looking for someone who:
Has strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Is a data-driven problem-solver with a knack for exceeding expectations.
Thrives in a fast-paced environment and manages multiple priorities effectively.
The ability to proactively engage, retain and grow a client base.
Has excellent organizational skills and a keen eye for detail.
Possesses experience with salesforce & excel.
Understands what "delight and deliver" means even in the face of adversity
What You'll Do:
Own assigned accounts, ensuring a seamless onboarding process and exceeding client SLAs.
Become a communication pro – you'll be the go-to person for clients, providing exceptional service through various channels.
Identify and re-engage clients who aren't fully utilizing our services.
Develop and execute activation campaigns to boost service usage, resolving any underlying issues.
Be a proactive problem-solver – identify trends related to low service usage and develop strategies to keep our client base thriving.
Why Peninsula Employsure?
Dedicated career pathway with clear progression and regular performance reviews.
Competitive salary and benefits, including annual bonuses, discounted health insurance, birthday leave and more.
Ambassador's Club rewards loyalty with additional leave, upskilling funds, and more.
Supportive and inclusive workplace culture focused on your personal and professional growth.
Curious to know more? APPLY NOW
Peninsula Employsure is committed to nurturing a diverse and vibrant workplace. We support equal opportunities and welcome applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Aboriginal and Torres Strait Islander origin, as well as people with disabilities.
*Please note agency submissions are not accepted for this role.
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