Client Services Administrator

OUR VALUE PROPOSITION

At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.

RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.

Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values - integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are:

RSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role:

Key Responsibilities:

• Serve as the first point of contact for clients and external stakeholders, ensuring a high standard of communication and service.
• Coordinate client communications on behalf of the team, with a particular focus on supporting the Partner in managing their phone and email correspondence with clients and external stakeholders.
• Lead and administer the end-to-end client onboarding process to ensure a seamless experience for the client.
• Liaise with the Australian Taxation Office, lawyers, and other external stakeholders to coordinate and implement updates for the SMSFs.
• Assist with invoicing and debtor management to support accurate and timely financial management for the team.
• Provide back-up administrative support to the SMSF team when required, including compiling SMSF's financial reports and associated documents for presentation to the clients, maintaining ASIC registers, and managing incoming and outgoing mail.
• Perform general administration duties such as scanning and filing documents.

About you:

• Completion of Year 12
• At least 2 years experience in a similar position or a role with significant client or customer facing responsiblities.
• Excellent verbal and written communication skills, with the ability to engage confidently and professionally with clients.
• High level of attention to detail and documentation accuracy.
• Strong organisational skills.
• Proven ability to work both independently and collaboratively within a team environment.

Life at RSM:

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!

Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.

How to apply:

Please click on the "apply" button and complete our online application form.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance.