Client Services and Support Officer

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
 
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

You will provide service and support to tenants and casual clients in the Flecknoe coworking space and will provide information, advice and support to all client groups utilising the space. You will be responsible for direct customer services and the coordination of operations of existing tenants, asset and client management of special events, projects, and meeting spaces.

You will:

• collect, curate, and expand information and relationships between the tenants and the University;

• provide exemplary concierge service for tenants and external business activities such as conferences and events across a range of spaces;

• ensure that administrative requirements are maintained using a range of software; and

• assist the Commercial Services and Technology Parks administrative team with other client support activities.

About you

You will possess demonstrated experience in providing professional customer service to a diverse range of customers including clients, contractors, members of the public and internal stakeholders.

You will possess:

• highly developed time and workload management skills to perform duties in a timely manner;

• demonstrated experience in a service environment, including the demonstrated ability to exercise initiative; and

• demonstrated skills in software packages such as MS Office and databases.

All University positions must hold a valid Employer Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Tuesday, 16 June 2026

Applicants are required to submit a resume and suitability statement not to exceed two pages.

View position description

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

Let our staff tell you more.