Client Services Coordinator

Why this role matters

The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.

About the role

The Client Services Coordinator reports to the Program Manager of Youth Services Upton Rd and is a member of the leadership team that covers sites across the Inner and Middle South regions of Melbourne.

Oversee the program’s housing portfolio (including Yarrinup Mother Baby Program and Education Pathway Properties), provide supervision to Specialist Children’s and Youth Brokerage roles, and support expansion of medium-term accommodation with the Program Manager.

Reporting to the Program Manager, this is a fixed term part-time (0.4 FTE), 15.2 hours per week contracted until July 2027, based in St Kilda, VIC. This role will be required to be a part of the on-call roster.

Conditions
Salary and conditions are in accordance with SCHADS Award Level 6.

You will successfully

You will have

• Bachelor Qualification in social work, social sciences or related field
• Experience managing staff, conducting supervision and developing professional practice
• Strong knowledge of principles of trauma-informed care and/or Psychologically Informed Environments and their application in work with young people
• Minimum 3 years experience within the Homelessness Sector
• Strong understanding of the MARAM Framework and ability to implement this across new service design
• Strong understanding of Safeguarding and Child Safety Standards and Safeguarding particularly in relation to residential services
• Well-written verbal and IT communication skills
• VIC Driver's Licence
• Employee Working with Children's Check

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What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured. Do not delay in submitting your application today!

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration