Client Services Manager- Investigations

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

We are seeking an experienced Client Services Manager- Investigations to oversee our and Workcover claims operations in Victoria. The successful candidate will be responsible for managing the investigation process.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Oversee the management of CTP and Workcover claims in accordance with legislative and regulatory requirements in Victoria.
• Liaise with investigators and other stakeholders to gather information and provide investigations in a timely manner.
• Develop and implement best practice.
• Maintain up-to-date knowledge of changes in legislation and industry practices affecting Workcover claims.
• Manage relationships with insurers, brokers, and other partners to facilitate effective investigations.
• Analyze claims data to identify trends, areas of risk, and opportunities for improvement.
• Prepare and present reports on claims performance to senior management.
• Address and resolve complex or escalated claims issues.
• All other duties, as assigned.

Qualifications

Extensive experience in managing and Workcover claims, with a deep understanding of the legislative environment in Victoria. Proven leadership skills with experience managing and developing a team.

• Strong analytical and decision-making abilities.
• Excellent communication and negotiation skills.
• High level of integrity and professionalism.
• Proficiency in claims management systems and Microsoft Office Suite.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Must be able to work any shift including evenings, weekends, and holidays to ensure the successful completion of work assignments.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.