Client Services Officer

Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand ‘what’s next’ after injury or illness. Since opening our doors, we have flourished to become the largest provider of independent specialist opinion across Western Australia and the Northern Territory.

We are seeking a person who has strong self-motivation, has the ability to work independently and within a team environment. Someone who has strong leadership, follow up, organisation and prioritisation skills and excellent attention to detail.

• Support the Operations Manager SA/NT to ensure the smooth running of the Adelaide office.
• Manage the telephone switchboard and respond to any incoming calls enquiries to the office, and where necessary forward to the appropriate team member for resolution.
• Manage all SA/NT incoming email correspondence from the Next Health inbox.
• Greet, welcome and check in visitors to the office (inclusive of Next Health staff, specialist consultants, patients, other external visitors).
• Book assessments and appointments in, provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
• Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments:
  • Notify consultants of any last-minute changes to the appointment schedule.
• Liaise with other team members, customers, clients and external agencies to ensure the timely compilation and provision of assessment information, records, diagnostic material and any other required reference documentation, to enable the assigned consultant to complete the required medical evaluation. 
• Undertake accurate maintenance and filing of files and records, in accordance with designated Next Health standards.
• Deposit banking.
• Undertake the receipt, sorting, distribution and dispatch of mail and coordinate courier deliveries as necessary.
• Process billable cancellations.
• Chaperone as required.
• Manage shredding bin requirements.
• Establish and maintain effective and robust relationships with all medical consultants, customers and team members to ensure the delivery of excellence in quality and service.
• Provide training and development support to new and existing team members and to consultants when required.
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence.

• Function as an effective, positive team member.
• Maintain active knowledge of work health and safety practices and procedures.
• Adhere to all policy and procedures.
• Carry out other reasonable duties as required.
• Undertake project work as determined by the business.

• Driver’s license (desirable).
• Experience in coordinating and delivering a range of high quality, customer focused business administration support.
• Ability to effectively assist challenging consultants, customers, clients or visitors.
• Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).

• A customer driven approach.
• Capacity to demonstrate resilience when faced with challenging matters.
• Exceptional attention to detail and accuracy.
• Demonstrated ability to provide excellent customer service to both internal and external customers.
• Must have excellent verbal, written and interpersonal communication skills.
• Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
• Demonstrated ability to work independently and within a group environment.
• Ability to work harmoniously with a diverse group of stakeholders.
• Demonstrate a high-level regard for confidentiality and privacy.
• A personal approach which is respectful, positive, enthusiastic, friendly and helpful.
• Cultural Fit: the possession and demonstration of behaviours that are in alignment with the MedHealth and Next Health values.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF9313E

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.