Client Services Officer

Next Health, part of the MedHealth group, has been delivering independent specialist opinions since 2005 to help individuals and organisations understand next steps after injury or illness. We are now the largest provider of independent specialist opinions across Western Australia and the Northern Territory.

We’re looking for a proactive, detail-oriented professional with strong organisational, communication and leadership skills who can work both independently and as part of a team.

Reporting to the Operations Manager (SA/NT), you will support the day-to-day operations of our Adelaide office, ensuring a smooth and professional experience for all stakeholders.

Key Responsibilities

• Manage the front desk, switchboard, inbox and visitor experience
• Coordinate appointments, bookings and documentation for assessments
• Liaise with consultants, clients and stakeholders to ensure timely delivery of information
• Maintain accurate records, filing systems and compliance standards
• Manage office administration tasks (mail, couriers, banking, cancellations, shredding)
• Support consultants with scheduling changes and logistics
• Build strong relationships with consultants, clients and team members
• Contribute to continuous improvement initiatives
• Provide training and support to team members as needed
• Ensure compliance with policies, procedures and WHS requirements
• Assist with ad hoc duties and projects

About You

• Experience in a customer-focused administrative role
• Strong organisational skills with high attention to detail
• Confident communicator with excellent interpersonal skills
• Able to manage competing priorities in a dynamic environment
• Resilient and solutions-focused
• Proficient in Microsoft Office
• Ability to work both independently and collaboratively
• High level of professionalism, confidentiality and customer focus
• Positive, approachable and team-oriented mindset

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF9964O

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.