Client Solutions Manager, Marketing Solutions

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn Marketing Solutions is actively seeking a skilled Client Solutions Manager to join our New and Emerging Business team. As a Client Solutions Manager, your primary responsibility will involve the seamless onboarding and effective management of client relationships. Your focus will be directed towards nurturing the growth of high potential new customers within LinkedIn Marketing Solutions. Your core objective will be to ensure these valuable clients derive tangible value from their marketing endeavours on our platform.

Client Solutions Managers leverage their knowledge of digital media, relationship building skills and analytical abilities to provide consultative solutions to help shape and grow our customer’s business. They provide campaign intelligence and ongoing campaign strategy consultation, including identifying areas where LinkedIn can provide more value to our clients through current marketing campaign expansion and leveraging data and analytics to build a case for upselling and renewal opportunities.

In this role, you will be measured by your ability to build, cultivate and partner with our clients as well as the ability to convert clients into long term customers. We are looking for a strong team player who is comfortable managing multiple clients, campaigns and projects concurrently.

Responsibilities

• Provide clients with a best-in-class campaign onboarding experience 
• Educate and nurture clients through objective-based and insight-driven guidance 
• Partner with an Account Executive to create a seamless post-sale client handoff experience with clear expectations set on service levels
• Identify opportunities to scale onboarding and education for our new clients 
• Consult and own all aspects of the client’s media campaigns including targeting, implementation, optimisation and reporting 
• Proactively analyse and optimise customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met 
• Manage relationships with multiple stakeholders, both internally and externally 
• Advise on creative and content quality and development, leveraging marketing expertise to maximise performance and delivery
• Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met 
• Evaluate long term opportunities to meet client’s business objectives succeeding their campaign experience
• Build data driven business cases based on client success metrics to showcase the value proposition for continued investment by the client
• Own renewal and always on conversations with clients
• Prioritise book of business effectively
• Convert service to sales and incremental revenue

Basic Qualifications

• 2+ years of experience in advertising sales, marketing, consulting or media

Preferred Qualifications

• 1+ years of auction-based or programmatic campaign management and optimisation experience (i.e. Google Adwords, SEO/PPC, ad exchange/trading desks) 
• Experience in advertising sales and media account management 
• Demonstrated analytical background and experience with statistical analysis, return on investment modelling, and advertising/media analytics 
• Ability to think strategically with a proven track record of providing consultative and data-driven solutions 
• Demonstrated understanding of internet advertising technology and marketing automation 
• Ability to effectively manage time, prioritise tasks and work within deadlines with little supervision 
• Ability to work independently and collaborate cross-functionally

Suggested Skills

• Relationship Management 
• Data analytics
• Communication 
• Problem Solving
• Collaboration

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