Client Success Manager - Self-Service Scripting Tool

ABOUT US:

Pureprofile’s vision is to deliver more value from the world’s information. We are a global data and insights organisation providing industry-leading online research solutions to agencies, marketers, researchers and brands & businesses.

The Company, founded in 2000 and based in Surry Hills, Australia, now operates in North America, Europe and APAC and has delivered solutions for over 850 clients.

ABOUT THE ROLE:

We are looking for a Client Success Manager to drive adoption, value, and revenue from our self-service scripting tool. This role sits at the intersection of client success, consultative sales, and product enablement. You will work closely with clients to understand their needs, demonstrate the value of the tool, and help them confidently use it to achieve their business objectives.

You’ll be responsible for both growing usage among existing clients and converting opportunities by positioning the self-service tool as the best solution for speed, flexibility, and scale.

CORE ACCOUNTABILITIES:

Client Engagement & Success

• Act as a trusted advisor to clients, understanding their goals and challenges.


• Onboard and train clients on the self-service scripting tool to ensure successful adoption.


• Provide ongoing support, best-practice guidance, and optimisation recommendations.


• Monitor client usage, engagement, and satisfaction, proactively addressing risks and opportunities.

Sales & Revenue Growth

• Identify upsell and cross-sell opportunities related to the self-service scripting tool.


• Confidently position and sell the tool to existing and prospective clients.


• Run product demonstrations and consultations, clearly articulating value and ROI.


• Support contract renewals by demonstrating ongoing value and impact.

Product & Collaboration

• Gather client feedback and share insights with Product and Engineering teams.


• Work closely with Sales, Operations, and Product to align on client needs and solutions.


• Stay up to date on product features, enhancements, and roadmap developments.

Education & Enablement

• Create and deliver client-facing materials such as guides, FAQs, and training sessions.


• Help clients transition from managed services to self-service where appropriate.


• Empower clients to become confident, independent users of the tool.

REPORTING TO: Head of Sales - D&I

ABOUT YOU:

Qualifications and Experience

• Experience in Client Success, Account Management, or Consultative Sales (SaaS or tech preferred).


• Proven ability to sell or promote self-service or technology-based solutions.


• Strong communication and presentation skills, with the ability to explain technical concepts in a simple, client-friendly way.


• Commercial mindset with experience identifying growth opportunities.


• Highly organised, proactive, and comfortable managing multiple client relationships.


• Experience working with scripting tools, platforms, or digital products is a plus (but not essential).


• Good understanding of online research methodology and questionnaire writing

WHY JOIN US:

Be part of a growing, global organisation with a dynamic and admirable culture where you will have the ability to thrive, grow and be creative.
We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.
If this sounds like you, then we would love to hear from you!