Client Support Coordinator

We welcome fearless thinkers.

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.

About the role:

Due to growth within the team and internal moves, we are looking to hire 4 new team members. These positions are all full-time, permanent roles. Training starts on 20 July, not negotiable. 

Hybrid working is available, allowing you to balance working from home with time in the Melbourne CBD office.

As a Client Support Coordinator in our Contact Centre, you’ll be the first point of contact for new client enquiries, providing a warm, empathetic and professional experience from the very first conversation.

You’ll speak with people at pivotal moments in their lives, gathering information, assessing enquiries, and ensuring each client feels heard and supported.

Key responsibilities:

• Respond to new enquiries via phone and email within service timeframes
• Capture accurate and succinct client information in our systems
• Assess enquiries to determine suitability for our legal services
• Escalate urgent matters appropriately
• Provide general legal information with empathy and care
• Deliver an exceptional client experience on every interaction

About you:

You don’t need legal experience to succeed in this role. What matters most is your ability to connect with people and manage multiple priorities.

You’ll bring:

• Experience in customer service, client support or contact centre roles (any industry)
• Strong communication skills and emotional intelligence
• Confidence using multiple systems and technology
• The ability to remain calm and empathetic in emotionally sensitive conversations
• A genuine desire to help others

Team MB Benefits:

• Ongoing coaching and career development opportunities
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
• End of Year leave, 1 day first year, 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
• Fitness and wellbeing discounts
• A hybrid flex working model
• Salary Continuance & Life Insurance
• 17.5% Annual Leave Loading

… just to name a few. *T's & C's apply

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.

We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.

Our Circle Back Initiative partnership means we’re committed to responding to every applicant. 

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace