Client Support Paralegal (Med Neg QLD)

We welcome fearless thinkers.

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.

We welcome fearless thinkers.

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.

About the role

We are seeking a dedicated and enthusiastic Client Support Paralegal to join our Medical Negligence Team in our Brisbane CBD office. This is a 12-month contract, full time role.

As a Client Support Paralegal, you will be one of the first points of contact for all new clients in relation to their Medical Negligence enquiry, which means you will be conducting phone appointments, taking information from clients and providing general advice where required. You will liaise and work directly with the Medical Negligence Lawyers across our Queensland locations. As a firm we exist to help everyday Australians, so when a client calls, we want you to provide a personalised, informative and above all, exceptional client experience.

Some of your responsibilities

• Manage potential new client enquires from online referrals and inbound calls.
• Create and maintain accurate client enquiry records within the client management system and DMS.
• Contact potential new clients to clarify or follow up information.
• Consult with team Lawyers in relation to potential new client enquiries.
• Schedule initial appointment for the potential client to meet with a core team Lawyer or screen out the enquiry.
• Undertake medical research

The experience we are looking for

You will have a passion to help people and be able to provide the best client experience to all our clients. You will have the ability to display empathy on every call, be a great communicator and a natural problem solver. We work in a high-volume environment, so you will need to be able to manage your time effectively, while managing technology to assist when taking calls. You will be flexible with a desire to always accommodate client and business needs.

• Experience in a client service role preferred but not essential
• Legal Experience preferred but not essential
• Strong analytical and reasoning skills
• Strong communication skills in liaising both internally and externally - including written, oral and interpersonal
• Strong time management and organisation skills
• Ability to handle high volumes of work
• Conduct general legal and medical research
• Ability to analyse a set of facts against a decision-making tool
• Empathy and understanding towards clients’ circumstances and needs
• Formal legal qualifications are not essential.

Bring your enthusiasm and compassion to our team and make a meaningful impact on our clients’ experiences.

Team MB Benefits: 

• Ongoing coaching and career development opportunities  
• End of Year leave, 1 day first year, 4 days after 2 years 
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement 
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy 
• Rewards and recognition platform with fitness, retail, and entertainment discounts 
• A hybrid flex working model 
• Salary Continuance & Life Insurance 
• 17.5% Annual Leave Loading 

… just to name a few. *T's & C's apply 

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity. 

We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged. 

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now. 

Our Circle Back Initiative partnership means we’re committed to responding to every applicant. 

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace