CLINIC MANAGER: established doctor owned award cosmeticintegrative CBD practice

Award Winning, established, Doctor owned Cosmetic and Executive Health Checks Clinic on Little Collins St seeks an excellent, practical Manager to drive the practice to highest standards and further growth. 

We focus on great reputation and highly skilled medical cosmetic, education and health standards, thoughtful and patient-oriented continuing care, which resulted in great & delightful patients database. 

Capacity and plans for significant growth. 

We look forward to welcoming a dynamic team manager, “mum of the clinic” with an ambitious, imaginative and can-do vision for further expansion, more VIP events and best possible experience for patients. You will have a full autonomy to run and manage.

You must be a good, caring organiser, communicator, give fantastic customer service to clients, and enjoy helping  doctors. 

Key responsibilities: 

Oversee the day-to-day operations of the cosmetic/medical centre to ensure smooth and efficient functioning.

Practice development, achievement of business goals and continual optimisation practice efficiency through effective scheduling and resource management.

Coordinate with doctors, therapists, and clients/patients to maintain a high standard of care.

Develop and implement practice policies and procedures.

Handle patient complaints and feedback, new patients onboarding and selection, ensuring a positive patient experience.

Ensure compliance with regulations and standards.
Manage financial aspects of the practice, including budgeting, marketing, billing, and payroll.

Maintain accurate medical records and confidentiality in accordance with legal requirements. 

Manage staff, including hiring, training, staff development and
performance evaluation. 

Administrative support of owner, doctors, growth activities, including VIP events, educational events for other doctors/nurses, executive health checks.

Ensuring the clinic is running smoothly and successful.  

Ongoing and up to date awareness of the most efficient management of the interface with medicare and healthcare guidelines and initiatives. 
Hold a capacity for ongoing initiative in driving the growth and development of the practice with reference to the usual KPIs relevant to general practice service delivery and business success. 

Interested? Here is what you will need to be successful….

Caring attitude

• Bachelor’s degree (Nursing, Dermal Clinician or Healthcare Management (or equivalent experience) and/or a minimum of 5 years’ experience in practice management. Overseas trained doctors welcome.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities. 
• Proficiency with medical software and electronic health records (EHR) system
• Financial acumen with experience in budgeting and financial management.
• Ability to handle multiple tasks and work under pressure. 
• Commitment to providing high-quality patient care.
• Strong customer service skills and motivated Team player.
• Customer relationship, some reception duties to provide the best experience to customers. 
• Immaculate presentation, reliable, Independent, honest, and friendly personality.
• Confidence with retailing and rebooking with a focus on achieving KPI targets. 
• Passionate about Skin and confident in prescribing clients a full treatment program and homecare.

• Demonstrated ability to thrive in a fast- paced environment, ensuring excellence in clinic operations .
• Proven sales experience highlighting a results-driven approach 

Benefits…

When you become part of our team, you can expect:

• Competitive hourly rate, as we value your skill and dedication with competitive compensation.
• Lucrative commission, bonuses, and monthly incentives to reward our performance-driven incentives will keep you motivated  and rewarded for your sales achievements.
• Generous product and treatments incentives
• Extensive training and career learning pathways.
• No weekend/public holidays work

We are committed to providing a supportive and rewarding work environment that enables our team to achieve both personal and professional success!

Please email your resume and form of ID to [email protected]

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have management experience in the healthcare services industry?
• Do you have experience in administration?
• How many years of people management experience do you have?