Clinic Manager - Kent Street

Where cutting-edge science meets heartfelt care.

Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.

At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer numerous benefits to our staff and truly value the contribution of each individual employee

We are currently hiring a  full-time Clinic Manager at our Kent Street clinic. In this role, you will play a crucial part in developing and nurturing the clinic by implementing targeted marketing strategies, fostering doctor engagement, and continuously improving the patient experience. You will also provide guidance and leadership to the Nursing, Day Surgery Unit, Embryology, Facilities, and Reception teams.

Key responsibilities for this position include:

• Cultivating a positive culture within the Kent Street clinic and enhancing staff engagement
• Proactively managing communication across the clinic
• Leading marketing initiatives focused on attracting and engaging patients
• Strengthening relationships with doctors
• Continuously improving the patient experience
• Managing and resolving escalated issues

This position is dynamic and varied, ensuring that each day presents new challenges. In addition to your core responsibilities, you will have the opportunity to participate in various projects that will help you develop your skills and broaden your expertise at Genea.

We are seeking an experienced Clinic Manager for this role, ideally with experience within the Fertility industry. You will be able to demonstrate exceptional leadership skills with the ability to build a strong culture, solid operations experience with the capability to work broadly across the clinic and a strong commercial acumen. As the Clinic Manager you will play a critical role in the growth of the clinic, nurturing doctor relationships and ensuring the continuous delivery of an exceptional patient experience - we are seeking some who has delivered all these things before and is ready for a new challenge!

Our staff tell us it is the people they work with that makes them stay. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2024/25 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support and access to employee EAP support

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

Please contact our recruitment team ([email protected]) if we can help with any reasonable adjustments to enable you to participate in the job application process