Clinical Specialist - Trauma, Sydney

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

About Orthopaedics

Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedic surgeries? Ready to join a team that’s reimagining how we heal? Our Orthopaedics Teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

We currently have an opportunity for a Clinical Specialist to join our Trauma team in Sydney. Working closely with Product Specialists, you will be responsible for providing in-theatre clinical support to Orthopaedic Surgeons during surgeries. As a subject matter expert on our Trauma products, you will also be responsible for providing in-service training to nursing staff as well as acting as the first point of contact to troubleshoot and resolve any technical issues. If you are an Orthopaedic Scrub/Scout Nurse, Physiotherapist, Exercise Physiologist, Chiropractor or Paramedic looking to transition into medical devices, this would be an excellent entry role for you!

About You

• Tertiary qualification in a health-related field (Nursing, Physiotherapy, Exercise Science, Chiropractic or Paramedicine etc.)
• Confidence to work effectively under pressure in an operating theatre environment and the ability to work out-of-hours on a rotating on-call roster
• Strong communication, presentation and customer service skills
• Self-starter who is results driven and solutions focused
• Autonomous and able to work as part of a team, and is organised with good time management skills

Why Choose Us

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work® Certified – 2025

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson – Australia & New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.

This position requires participating in 2 weekends on-call per quarter, frequent travel to hospitals within Sydney Metro and the occasional travel out to regional areas including Wollongong and Newcastle. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

Please note: As a result of the J&J succession planning process, a preferred candidate has been identified for this role. The purpose of advertising this is to align with our global job posting policy and in the spirit of transparency, to identify other potential employees/candidates who may be interested in being considered for this position.

 

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Business Behavior, Communication, Continuous Improvement, Controls Compliance, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Execution Focus, Facilitation, Incident Management, Project Management Office (PMO), Report Writing, SAP Field Service Management, Service Request Management, Technical Credibility