Club Concierge

At FIT, we redefine what it means to deliver a world-class health, fitness, and wellness experience. Our Concierge team sets the tone for every member and guest interaction - creating lasting impressions that embody our values of teamwork, excellence, attitude and a member-centric approach.

We are seeking outstanding Club Concierge professionals who thrive in luxury service environments, and are passionate about elevating health and wellbeing. This is more than a front-of-house role - it’s about curating exceptional, tailored experiences that make FIT the leading destination in the wellness space.

What you’ll do:

• Deliver a five-star welcome, recognising members and guests with ease, warmth, and discretion.

• Guide prospective members from first enquiry to joining, with polished follow-up and a service-led approach to sales.

• Oversee the front desk experience end to end, anticipating needs and ensuring every interaction feels effortless.

• Manage payments and transactions with absolute accuracy and calm efficiency.

• Curate each member’s schedule, including class bookings and Personal Trainer recommendations, to suit their goals and lifestyle.

• Provide thoughtful, tailored recommendations across training, wellness, and recovery, so members always know what to do next.

• Maintain immaculate presentation and atmosphere across the club, ensuring the space feels refined, considered, and consistently premium.

• Coordinate communication between members, trainers, management, and practitioners, keeping the club running smoothly behind the scenes.

Shifts: Morning, afternoon, evening. Please allow 4 days of availability.

What we’re looking for:

• 2+ years’ experience in concierge, luxury hospitality, premium wellness, or high-end reception environments.

• Confident with conversion, guiding enquiries through to join with polished follow-up, while delivering a genuinely service-led experience.

• Exceptional interpersonal presence, professional, empathetic, and highly attentive to detail.

• Comfortable with technology, ideally with booking, CRM, or membership management systems.

• Highly organised and meticulous, with strong administration skills and pride in accuracy.

• A genuine interest in health, fitness, and holistic wellbeing, and the ability to speak naturally about our offerings.

• Calm, composed, and solutions-focused under pressure, with excellent judgement and discretion.

• Impeccable grooming and refined presentation, consistently reflecting a luxury, five-star standard.

• First Aid certification is required.

Permanent Part-Time and Casual roles available.

This is so much more than just a front of house role - it is about curating exceptional experiences that make FIT Sydney's leading destination in luxury health and wellness.