Cluster General Manager

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Oaks Hotels, Resorts & Suites are looking for a Cluster General Manager to lead multiple teams across a portfolio of properties, including Cairns, Townsville and Port Douglas.

In this pivotal role, you will bring strategic vision, operational expertise, and a people-first mindset to drive commercial success and deliver exceptional guest experiences. The ideal candidate will have a strong background in Senior Hotel Management and will lead by example and empower their teams to achieve success. 

Key Responsibilities Include: 

• Oversee day-to-day profitability, presentation and operations of multiple properties
• Play a crucial role in coaching, developing and managing the property teams to achieve their highest potential
• Analyse data to drive revenue, improve RevPAR, and reduce operational costs
• Maintain accountability for the overall efficiency and performance of the properties
• Manage body corporate and guest relations while maintaining compliance with brand, safety, and sustainability standards

To be successful in this role you will have:

• Extensive experience in multi-property or senior hotel management
• Demonstrated financial acumen, with a strong focus on driving revenue
• Strategic business acumen and commercial reality
• A proven track record of maintaining excellent product and service standards whilst maximising revenue and minimising expenses
• Demonstrated achievement in recruiting, driving and supporting teams to ensure a high performing team culture including an extensive portfolio in successful coaching and development
• Passion for innovation, operational excellence, and guest satisfaction
• Clear and confident communication, both written and verbal
• Committed to continuous improvement and adaptable in a fast-paced environment

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.