Collections Officer

Manage Mortgage Arrears With Accountability and Care Your new company
Join an established mortgage lending business that operates through broker distribution and is known for strong credit quality, high conversion rates, and efficient turnaround times. Lending, credit, and operations are managed in house, creating a collaborative, well resourced environment. The culture is close knit and supportive, with a strong emphasis on ownership, accountability, and clear communication.
Your new role
As a Collections Officer, you'll manage a portfolio of residential mortgage accounts in arrears, taking ownership from early arrears through to hardship and legal recovery where required. This is a hands on, end to end role within a regulated lending environment.

• Manage residential mortgage arrears portfolios
• Act as the primary contact for borrowers experiencing financial difficulty
• Assess financial information and hardship requests
• Negotiate repayment arrangements to restore accounts
• Issue notices and manage correspondence in line with legislative requirements

What you'll need to succeed

Experience in mortgage collections within a lending environment

Strong knowledge of hardship assessment and regulated collections

Exposure to legal escalation or recoveries processes (preferred)

Clear, professional communication with an empathetic approach

A reliable, accountable work style suited to a structured hybrid model

What you'll get in return

Competitive salary package aligned with experience

Clear hybrid working structure with strong team connection

End to end exposure across hardship, arrears, and recoveries

Supportive, social team culture with experienced leadership

The opportunity to make a meaningful impact in a quality focused lending business

What you need to do now
If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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