Collections Officer

Job Type: Permanent - Full TimeLocation: Brisbane- West EndJob Category: Call Centre and Customer ServiceAbout UsBe part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.About This OpportunityThe purpose of this role is to manage a portfolio of entities in arrears that have been referred to the SilverChef Collections Department. You’ll be pivotal in liaising with our customers and Collections Partners to ensure the best possible outcome for both SilverChef and the customers. Top 5 Contributions: Achieve economical desired outcomes on customers within individual arrears portfolio. Keep management informed and up to date, flagging any potential risks likely to have a significant financial impact on the arrears portfolio/business. Display consistent business acumen and be confident in asset resolution / difficult conversations with customers. The objective being to quickly resolve matters as and when they fall due. Ensuring that Silver Chef’s Collection Partners are performing to expectation and that they are taking timely and effective action on accounts assigned to them. Meet individual and team key performance indicators. What You’ll Need To Succeed An effective communicator that has the ability to relate to customers and other stakeholders, both internal and external. High level of analytical skills. Decisive - Ability to make decisions quickly. A good working knowledge of the SilverChef product suite and the systems and processes of the SilverChef Group. Minimum 2 years collections experience, preferably in commercial collections. Knowledge of the National Debt Collection guidelines and legislation. Experience in legal enforcement and legislation will be advantageous. The perks We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people. SilverChef was ranked among the top ten in the AFR’s Best Places to Work 2024, as well as the most Inspiring Workplaces in Australasia in 2023. We invest in your personal and professional development. We are a high-growth company focused on career development for our people. We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace. SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose. SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative ’t miss out on this fantastic opportunity, apply now!#J-18808-Ljbffr