Collections Officer - Asset Recovery

Job Type: Permanent - Full Time

Location: Brisbane- West End

Job Category: Call Centre and Customer Service

About Us

Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.

About This Opportunity

The purpose of this role is to manage a portfolio of entities that have been referred to the SilverChef Arrears Department; and more specifically manage the entire asset recovery process within the Department.

You’ll be pivotal in liaising with our Customers, Third Parties, Collections Partners, landlords and other internal SilverChef departments to ensure the best possible outcome for both SilverChef and the customer.

Top Contributions

Display a high level of business acumen and be confident in communicating internally and externally to ensure the quick resolution of matters.Management of asset recovery including repossession/returns.Ensuring that SilverChef Debt Lifecycle is adhered to and you are taking timely and effective action on accounts assigned.Communicate effectively with management regarding the Asset Recovery portfolio and ensure that key risks (financial and reputational) are escalated as required.Meet individual and team key performance indicators.Contribute to other projects and tasks as directed by management.

What You’ll Need To Succeed

An effective communicator that has the ability to relate to customers and other stakeholders, both internal and external.Two plus years collections experience, ideally with asset recovery exposure.High level of analytical skills.Decisive - Ability to make decisions quickly.Knowledge of the National Debt Collection guidelines and legislation.

The perks

We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.SilverChef was ranked among the top ten in the AFR’s Best Places to Work 2024, as well as the most Inspiring Workplaces in Australasia in 2023.We invest in your personal and professional development.We are a high-growth company focused on career development for our people.We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose.

SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.

Don’t miss out on this fantastic opportunity, apply now!#J-18808-Ljbffr