Commercial Support Manager

About Relectrify

At Relectrify, we're on a mission to engineer the future of battery energy storage. We are building a disruptive platform that dramatically reduces storage costs by unlocking significantly more energy from every battery cell.  We want to see a world abundant with clean energy and believe we will make a meaningful contribution. 

Our core values fuel and motivate our work: 

1. Prioritise what matters most: We strive to work with clear objectives and understand why they are the right goals to pursue. 
2. Think critically: We base our decisions on informed, open-minded evaluations, not on hierarchy or gut feelings. 
3. Be decisive: We prioritise action and continuously move forward, adapting as new data becomes available. 
4. Quality and elegance in everything: We put in the effort to distil complexity and make things as clear and impactful as possible. 
5. Collaborate or fail: We seek to work with those who excel and recognise that partnerships are essential to our success. 
6. Get jobs done: We focus on the core task – the job to be done – and we aren’t content until we’ve achieved the desired outcome. 

We embrace diverse experiences to fuel our collective success, ensuring everyone can do their best work. 

If you are looking to make a positive impact in the world of renewable energy, come join us.

Learn more about us.

What you'll be doing

Following the successful certification of the AC1, Relectrify is expanding its commercial activities across Australia and is seeking a Commercial Support Manager. You will ensure the smooth execution of customer projects from initial engagement through to delivery and commissioning, to deliver a seamless customer experience.

As the central coordination point between external partners and internal teams, you sit at the centre of every customer engagement. You will coordinate communications, align stakeholders, monitor project milestones, ensure commitments are delivered, proactively resolve issues and maintain momentum across multiple concurrent projects to deliver an impeccable customer journey.

Your attention to detail and your ability to mitigate competing interests, adapt to changing priorities, and keep all stakeholders informed will be critical to a successful project with on-time delivery to a high standard and exceptional partner satisfaction.

This pivotal role offers significant ownership and visibility across the business. It is ideal for a commercially minded project manager who enjoys building trusted relationships, coordinating complex activities, and playing a key role in scaling an innovative technology company, with excellent opportunities for professional growth as Relectrify scales.

Team background

Reporting to the VP Partnerships, you'll work closely with our business development and commercial teams, and partner across engineering, legal, operations and delivery to bring customer engagements to successful completion. You'll be a trusted point of contact both internally and with our customers.

Who we're looking for

We're after a detail-oriented, process-driven professional who thrives on bringing order and momentum to complex, multi-stakeholder engagements. You're a confident communicator who can independently represent Relectrify to mid and senior-level customer contacts, and you take genuine satisfaction in well-run processes and clean execution.

What you'll do

Own customer engagements end-to-end:

• Coordinate NDAs and get engagements off to a clean start
• Manage project proposals and pricing through to issue, coordinating the right inputs from across the business
• Manage information sharing with customers, including documentation portals and controlled access to materials
• Manage due diligence and bespoke information requests, marshalling responses from the relevant teams
• Manage legal reviews, redlines and contracting through to signature

Coordinate delivery and commissioning:

• Manage internal and external communications and planning around logistics and product deliveries
• Monitor the coordination and successful execution of commissioning activities
• Potentially, support post-commissioning customer success activities.

About you

Applicants must have full working rights in Australia and be willing to undergo pre-employment background checks (working rights, criminal history, and reference checks).

Essential

• A minimum of 5 years' relevant experience in commercial operations, sales operations, commercial project management, contract management or a closely related field, ideally closer to 10 years
• A strong, confident communicator able to independently represent Relectrify to mid and senior-level customer personnel across the full scope of activities above and on multiple projects at a time
• Detail-oriented and process-driven by nature, with a track record of keeping complex, multi-party engagements on track
• Comfortable coordinating across internal teams (commercial, engineering, legal, operations) and external stakeholders
• Experience across contracting processes, with a strong understanding of legal review processes and redlines
• An adept problem-solver, obsessed with finding solutions to enhance the ongoing customer experience

Desirable

• Experience or knowledge in electrical and power electronics
• Experience or knowledge in battery energy storage systems (BESS) or related energy infrastructure

Why Relectrify?

Our benefits are designed to support and enhance your work-life harmony:

• Flexible work arrangements
• Market-competitive salary and benefits 
• Ownership opportunity as part of the Employee Share Option Plan
• Paid time off and holidays
• Gender-neutral paid parental, personal/carer’s leave of absence
• Purchased leave scheme 
• Salary sacrifice for superannuation
• Education reimbursement
• No-cost commuting 
• Free snacks and (actually good!) coffee
• Team events and monthly socials
  

We are located on the fringe of Melbourne CBD, within walking distance of Southern Cross, North Melbourne and Flagstaff stations.

Relectrify is committed to providing inclusive experiences. We welcome applicants from all backgrounds and identities, including: race, ethnicity, age, citizenship, religion, sex, sexual orientation, gender identity, veteran status, marital status, pregnancy, parental status, or disability. Discrimination based on these or any other social identities is not tolerated. 

Note to recruitment agencies: Relectrify does not accept unsolicited agency resumes. Relectrify does not pay placement fees for candidates submitted by any agency other than its approved partners.