Communications Manager

As Marketing Campaign Review Manager - Marketing Operations , you'll sit at the intersection of marketing, brand, communications and corporate affairs , playing a critical role in ensuring customer-facing campaigns are both impactful and compliant. You'll partner with teams from the earliest stages of a campaign brief, helping shape messaging and creative concepts with a strong understanding of objectives, brand standards and regulatory obligations.

Acting as a trusted advisor, you'll guide campaigns through approval and governance processes, working closely with legal and compliance to identify and manage risk while maintaining commercial momentum. With a broader view of legal liabilities and regulatory requirements than most marketing or product roles, you'll help teams navigate complexity, resolve issues pragmatically and deliver high-quality outcomes that stand up to external scrutiny.

What you'll do

• Partner with Marketing, Brand, Product, Customer and Corporate Affairs to support end-to-end campaign delivery
• Engage from campaign brief through to final approval, ensuring alignment to objectives, brand and risk appetite
• Review and obtain approval on creative assets, coordinating legal and compliance review
• Provide clear recommendations to ensure campaigns meet regulatory requirements, legal obligations and policy standards
• Facilitate effective conversations between marketing teams, legal and compliance to resolve issues efficiently
• Apply sound judgement to proactively identify, assess and mitigate potential campaign risks

What we're looking for

• Experience across marketing, brand, communications or corporate affairs in a regulated environment
• Proven understanding of regulatory frameworks, legal risk and approval governance for customer communications
• Confidence influencing stakeholders with competing priorities, including senior marketing, legal and compliance partners
• Ability to balance commercial objectives with brand integrity and risk management
• High attention to detail with strong written and verbal communication skills
• Ideally suited to someone with Line 1 experience ready to step into a broader, more risk-focused role

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can't wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Talent Advisor name and email:

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close

Internal advert blurb:

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager

#LI-DNI