Community Assistant - Casual

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

The team at Accolade on A’Beckett Street in Melbourne are looking for enthusiastic Community Assistants to join us on a casual basis, supporting a range of activities across our thriving student accommodation communities!

As a live-in member of the community, you’ll play a key role in shaping an exceptional resident experience. Working closely with the on-site team and your fellow residents, you’ll help foster a positive, inclusive, and supportive environment where everyone feels at home.

The Community Assistant supports the property management team in achieving occupancy and retention goals by assisting with leasing, marketing, event coordination, and customer service. You’ll contribute to community initiatives, support daily operations, and help ensure our residents have a rewarding and engaging living experience.

Key Responsibilities

• Support the leasing and property management team with day-to-day administrative and customer service tasks, including resident communication, document preparation, and payment coordination.

• Assist with leasing activities such as responding to enquiries, conducting property tours (virtual and in-person), and helping prospective residents through the application process.

• Help coordinate move-in and move-out processes to ensure a smooth resident experience.

• Contribute to marketing and community engagement by supporting on-campus outreach and promoting events and initiatives.

• Assist with planning and delivering resident events and programs to build a vibrant, connected community.

• Act as a friendly, reliable point of contact for residents, responding promptly and professionally to questions, concerns, and after-hours issues when on call.

About You

You’re a friendly, confident communicator who enjoys connecting with people and creating a welcoming community atmosphere. You take pride in helping others and bring enthusiasm, initiative, and a can-do attitude to everything you do.

As this role requires you to live on campus, you’ll be an active and approachable member of the community, someone who residents can rely on for support, guidance, and a positive presence around the property.

• You have great communication skills - whether chatting face-to-face, over the phone, or online, you know how to make people feel heard and supported.
• You’re a team player who enjoys working with others but can also take ownership and work independently when needed.
• You’re organised, adaptable, and proactive, with the ability to juggle multiple tasks in a fast-paced environment.
• You bring a positive energy and genuine enthusiasm for delivering an exceptional experience to residents and colleagues.
• You have strong cultural awareness and communicate effectively with people from diverse backgrounds.
• You’re creative and detail-oriented, with a natural ability to solve problems and stay calm under pressure.

If you’re looking for a role where you can contribute to a vibrant residential community, grow your skills, and help others feel at home, we’d love to hear from you!

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.  

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].