Community Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

KEY RESPONSIBILITIES AND DELIVERABLES

Greeting, Point of Contact, and Customer Management:

• Manage front desk, day users and visitor check-in and check-out process

• Greet potential customers, schedule and conduct space tours, and send confirmation emails

• Assist customers with their needs and enquiries, escalating issues as necessary

• Collaborate with others to create personalised customer welcome packs

• Manage security pass activation and deactivation procedures

• Assist in planning and managing events

• Ensure timely completion of administrative tasks with accurate updates in files and systems

Floor Operations:

• Maintain cleanliness, tidiness, and sanitisation of common spaces

• Maintain high standards of space presentation and condition

• Manage meeting room facilities before and after bookings

• Assist with meeting room, space and Audio-Visual equipment setup

• Handle incoming and outgoing mail and packages

• Participate as a Floor Warden in the building's Emergency Control Organization (ECO) 2

• Support building operations and maintenance administration

• Ensure cleanliness and functionality of kitchen(s), replenish consumables, and unload the dishwasher • Manage kitchen and office supplies, reorder stock as needed

• Identify and report any issues affecting the space or customer experience

Business Operations:

Develop and oversee space operational functions in line with business objectives

• Understand building operational policies and procedures

• Ensure efficient and effective services and positive experiences for customers

• Assist in managing service partners

In collaboration with the Centre Manager, curate the program of events to build community and generate revenue • Oversee vendor and supplier service delivery

• Maintain health and safety practices

Customer Service Excellence:

• Develop and manage the customer service program and experience

• Ensure high levels of customer satisfaction and continual improvement

• Build rapport with customers, respond to feedback, and resolve challenges

• Manage customer feedback for improvement

• Act as backup to the Centre Manager to conduct tours for stakeholders and potential customers

Team Culture:

• Actively contribute to creating and sustaining a positive, inclusive, professional, and fun team culture

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.