Community Support Worker

Mental Health & Disability Support Workers

Wollongong, NSW | Morning & Evening Shifts | Ongoing

We are seeking experienced Mental Health & Disability Support Workers to support participants with complex mental health needs across the Wollongong region.

This is a high-priority recruitment due to changes in the existing workforce.

Applicants must have availability across at least 3–4 days per week and be able to commit to a minimum of 10–15 hours per week.

About the Role

You will be supporting participants with complex mental health conditions, including:

• Schizophrenia


• Schizoaffective Disorder


• PTSD


• Co-occurring alcohol and drug use


• Psychosocial disability and complex behavioural needs

Support will involve working in dynamic environments where participants may experience distress, emotional dysregulation, or periods of mental health deterioration.

Key Responsibilities

• Provide person-centred mental health support in line with individual care plans


• Supervise and prompt medication administration in accordance with protocols


• Implement Positive Behaviour Support Plans (BSPs), including proactive and reactive strategies


• Use de-escalation techniques, low-arousal communication, and emotional regulation skills during periods of distress


• Support participants experiencing symptoms such as paranoia, delusions, or disorganised thinking while maintaining safety


• Work confidently in environments where substance use may be present, applying harm-minimisation approaches and professional boundaries


• Recognise early warning signs and follow escalation pathways, including contacting emergency services when required


• Maintain accurate, objective documentation including case notes, incident reports, and handovers


• Communicate effectively with the wider support team and management


• Respect participant choice and control, including the right to refuse support


• Assistance with personal care and manual handling when required


• Support with hygiene, cleaning, and bedding


• Assist with daily living tasks to promote independence

Essential Requirements

• Demonstrated experience supporting individuals with complex mental health needs, ABI, and/or behavioural challenges


• Strong emotional regulation skills and calm, professional communication style


• Experience implementing Behaviour Support Plans and following safety protocols


• Ability to work independently and within a team in high-pressure environments


• NDIS Worker Screening Check (or willingness to obtain)


• First Aid & CPR (or willingness to obtain)


• Valid Driver’s License and reliable vehicle (mandatory)


• Availability across a minimum of 3–4 days per week