Complex Claims Manager

From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.

Step into a role where your leadership directly shapes how we support our members when they need us most. As our Complex Claims Manager, you’ll lead a group of specialist leaders who support core claims operations and help strengthen the experience we deliver to our members. You’ll play a central role in guiding teams through important change, uplifting capability and contributing to how our Claims function evolves during our transition into IAG.  This is a permanent full-time role based in Meanjin (Brisbane).

What You'll Do

• Lead specialist leaders responsible for delivering operational support and quality outcomes across the Claims function.


• Drive effective, timely dispute resolution and partner closely with Operational and Group functions to improve member outcomes.


• Provide operational leadership through change, supporting teams as RACQ Insurance transitions into IAG.


• Support collaboration with Claims Operations, Underwriting and senior stakeholders to lift quality, productivity and capability.


• Oversee compliance, resourcing and workflow priorities to ensure teams meet regulatory obligations and service expectations.


• Contribute to broader Claims Leadership Team goals, supporting consistent and trusted experiences for our members

What You'll Bring

• Experience leading teams within insurance, home claims, operations, complaints or member support environments.


• Ability to navigate complex situations, exercise sound judgement and support teams through organisational change.


• A collaborative leadership style grounded in strong values, care and capability-building.


• Confidence engaging senior stakeholders and working across specialist functions that support frontline claims.


• Strong communication skills with a focus on problem-solving and delivering quality outcomes for members.

What We Offer

• Boosted superannuation with 13% as standard.


• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).


• Work from home and many more flexibility options with myFlex.


• Up to 50% off personal insurance, including home and motor insurance.


• Partner discounts on private health insurance, tech & appliances, and many more.


• Industry-leading 20 weeks paid parental leave.


• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Wednesday 25 February 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.