Compliance Improvement Analyst

About Us

At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 14 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Join an award-winning team passionate about exceptional customer service!

About the Role

We are looking for a Compliance Improvement Analyst to join our Quality and Compliance team on a permanent, full-time basis. Reporting to the Compliance Improvement Lead, you will play a critical role in evolving our second line of defense. This isn't just about ticking boxes, you will be at the forefront of designing and developing compliance dashboards from the ground up to monitor indicators across the business.

In this role, you’ll act as a bridge between data and regulation, ensuring our reporting is streamlined, robust, and insightful. This is a unique opportunity for someone who enjoys autonomy — if you come with a great improvement idea, we want you to run with it.

Enjoy flexible working arrangements with 3 days in the office, 2 days remote.

In this role, you will:

• Develop and maintain a compliance and complaint reporting dashboard to support key business decision-making.
• Analyse and recommend improvements for end-to-end business processes to make the business more resilient and efficient in meeting its obligations.
• Identify root causes of compliance issues and improve systems, controls, and processes to prevent future breaches.
• Deliver regular management and regulatory reporting to internal and external stakeholders.
• Collaborate with key stakeholders to influence discussions, streamline reporting protocols, and maintain consistency.
• Monitor business performance against external benchmarks and internal targets to identify emerging compliance issues early.
• Utilise modern data tools like Google Sheets, Looker Studio, and PowerBI to provide trend analysis and compliance intelligence.

What we’re looking for:

• 3+ years of relevant experience in reporting, analysis and making tangible improvements to business processes.
• Mandatory skills in data analysis with a proven ability to translate complex data into actionable reporting.
• Industry experience within highly regulated industries such as Utilities, Finance, etc.
• Technical proficiency in Google Sheets/Excel and Looker Studio. Experience with PowerBI or SQL is highly advantageous.
• Educational background in Data Science, Mathematics, Business Finance, or a related field is desirable.
• A continuous improvement mindset with the ability to understand regulations and ensure all process improvements remain compliant with relevant laws.
• Strong communication skills and the confidence to collaborate with and influence internal stakeholders.

If you're ready to bring your energy, analytical expertise, and ideas into a team that values Teamwork, Ownership, Courage, Decency, Safety and Agility — we’d love to hear from you.

Apply today and help shape the future of energy in Australia.