Complication Watchmaker

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Be a part of our Team!

We are looking for an experienced watchmaker who has the ability to process all kinds of watch repairs, from maintenance and generic services to complex requirements in complicated repairs.

This role requires someone who is able to follow specific brand guidelines and decide the best suitable repair approach to reach expected lead-time with the ability to develop and manufacture special tools for different requirements. The role will work in a customer service orientated space and so good communication skills and a solution focused mindset are essential. 

Salary range $100,000 to $130,000 plus super.

HOW WILL YOU MAKE AN IMPACT?

Key Responsibilities

Watch repair

• To deliver excellent service quality meeting customer needs
• To follow defined interventions and repair flows
• To keep work environment and equipment in good condition to carry out repair work effectively

Job allocations

• To ensure efficient and accurate technical evaluations and quotations
• To prioritize on guarantee, quality, repair returns and complaints
• To highlight problems and delay reasons to technical manager

Maintenance

• To ensure all excess and spare parts are being returned for exchange or destruction
• To ensure impeccable cleanliness of all workshop facilities, areas, tools & equipments
• To check if spare part kits is complete and if replenishment is required

Performance Management

• Motivate staff positively and explain benefits of the work
• Plan work schedule and coach staff skill
• Report discrepancy to technical manager and take corrective actions
• To study complaint cases with technical manager and customer service manager
• To provide support in fulfill customer request and instant arrangement

Maison Specific Tasks

• Support to build watch legitimacy
• Watchmaking classes for End Clients, Press
• Develop watch training for sales staff
• Establish and maintain relations with Social Influencers related to Watches
• Support brand at international events (SIHH etc.)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Support to build watch legitimacy
• Watchmaking classes for End Clients, Press
• Develop watch training for sales staff
• Establish and maintain relations with Social Influencers related to Watches
• Support brand at international events (SIHH etc.)

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US

• After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you. 
• If you are successful through the phone interview, you will be invited to attend an interview with our Head of Customer Service and Senior HR Manager to assess your fit for the role
• The successful candidate will start their employment after satisfactory background checks have been completed.

#Richemont #WeCraftTheFuture