Concierge Team Leader

As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent! With 517 refurbished rooms, 10 conference rooms, and multiple food and beverage outlets, the Concierge Team is on the lookout for Full Time Concierge Team Leader.

Are you an expert at creating unforgettable first impressions? Do you thrive in hospitality and love engaging with people? Do you naturally lead by example?

Mercure Sydney is on the lookout for a Concierge Team Leader to become part of our energetic and welcoming team.

Your responsibilities will include:

• Providing outstanding, personalised, and engaging service to make every guest feel at home.
• Serve as Mercure Sydney’s brand ambassador, delivering expert local insights and tailored recommendations to elevate the guest experience
• Curate exceptional concierge services, ensuring seamless arrivals and personalized recognition for VIP guests
• Collaborate closely with Front Office leadership to support smooth daily operations and guest satisfaction
• Train, mentor, and motivate the concierge team to consistently provide outstanding, guest-focused hospitality
• Contribute to revenue generation through strategic service offerings and upselling opportunities
• Champion a service-first culture, creating memorable experiences at every guest interaction
• Assist the porters in delivering guest’s luggage to and from the guest’s room on arrival and departure
• Ability to lift, push and pull large objects up to 23kgs

• Proven background as a Concierge or Concierge Team Leader within a midscale hotel environment
• Outstanding guest service abilities, excellent communication skills, and fluency in English
• Friendly, guest-focused demeanor with a genuine passion for providing assistance and creating memorable experiences
• Skilled in Microsoft Office and Opera systems, with demonstrated strengths in analysis, problem-solving, and multitasking
• Effective team leader with a talent for motivating, guiding, and developing staff to achieve high performance

Why Choose Us:

• Great location at Mercure Sydney – close to all forms of public transport
• The Team! You will be supported and working with a close-knit & fun team
• Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day
• Access to Accor training programs using industry-leading platforms
• Access to our Employee Assistance Program for overall wellbeing
• On-site car park available at a discounted rate

Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences.

Ready to shape the future of hospitality revenue management? Apply now and help lead our portfolio to new heights!