Concierge Team Leader (Full Time)
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
About the role
Start your journey with the JW Marriott Gold Coast Resort & Spa as a Concierge Team Leader. You will be providing our guests with memorable arrival and departure experiences in a fast paced environment.
Critical responsibilities:
Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval and assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Successful Candidates will have:
The ability to anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
A current open QLD driver License
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry
Ability to Learn, think and grow and continue to evolve in this role
Dispatch bell staff or vale
The Benefits
Enjoy the benefits of:
Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels Resorts
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forw...
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