Conference & Events Executive

At Accor we believe there is a place for everyone, just as our brands are designed to create meaningful and memorable experiences for every guest. We offer exceptional career opportunities, industry-leading training, and the chance to work in some of the most distinctive and inspiring hotels in the world.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers a refined luxury escape on the doorstep of Melbourne. Our hotel blends contemporary elegance with thoughtful hospitality, creating experiences that feel both sophisticated and deeply personal.

From intimate celebrations and weddings to corporate conferences, gala dinners, and product launches, our Conference and Events team delivers exceptional experiences that leave lasting impressions. At Hotel Chadstone Melbourne MGallery, we understand that our clients are trusting us with some of their most important occasions, and we take pride in delivering every event with care, precision, and genuine hospitality.

The Conference and Events Executive plays a crucial role in delivering seamless event experiences by effectively communicating with customers and internal teams. You will partner with clients to ensure timely, coordinated event planning, responding promptly to requests and feedback while delivering exceptional service throughout the event journey.

Your responsibilities will include:

• Manage events from confirmation through to execution and post-event follow-up
• Coordinate all event logistics, including but not limited to room setup, catering, suppliers, and audio-visual requirements
• Liaise closely with clients to ensure expectations are understood and delivered
• Conduct site inspections and client meetings to showcase facilities and support event planning
• Work collaboratively with internal departments including Operations, Kitchen, Audio Visual, and Front Office teams to ensure seamless delivery
• Coordinate external suppliers, including completing supplier inductions and ensuring compliance with venue policies
• Ensure all event details are accurately recorded and communicated to relevant teams
• Handle client feedback and resolve any issues promptly and professionally
• Ensure compliance with health, safety, and venue standards throughout all events
• Respond promptly to all incoming enquiries, maximising conversion of short lead and last-minute business opportunities
• Prepare accurate and timely proposals, quotes, and contracts in line with client requirements and venue capabilities
• Work towards achieving sales targets and contributing to overall event revenue goals
• Prepare and issue accurate invoices in a timely manner following event completion
• Manage accounts receivable, including following up on outstanding payments
• Reconcile event billing details against contracts, proposals, and final event requirements
• Maintain accurate financial records and ensure all billing information is correctly entered into systems

• Strong working knowledge of Microsoft Outlook and Microsoft Office
• Experience with Delphi and Opera is preferred
• Hotel Management or Event Management qualifications preferred, but not essential
• Service oriented with a strong attention to detail
• Ability to work independently and demonstrate initiative in a dynamic environment
• Self-motivated, energetic, and passionate about delivering exceptional experiences
• Ability to work a variety of shifts including weekends
• Strong focus and passion for hotel operations
• Confident and articulate communication, negotiation, relationship building, and networking skills
• Excellent time management skills with the ability to multitask and manage competing priorities
• Strong personal integrity and professionalism
• Entrepreneurial spirit with drive, ambition, and a high level of energy
• Strong interpersonal skills with the ability to communicate effectively with all levels of team members and stakeholders
• Flexible and able to embrace and respond effectively to change

What’s in it for you...

• Great benefits including worldwide accommodation and food and beverage discounts from your first day, Chadstone shopping centre discounts, complimentary accommodation on your anniversary with Accor, Employee Assistance Program, and discounted health insurance
• Work within one of Melbourne’s most recognised luxury hotels, delivering exceptional events and experiences
• Endless learning and career development opportunities with Australia’s largest hospitality group, Accor
• Industry leading training and development through Accor Academy
• Be part of a professional, supportive, and passionate team committed to creating moments that guests will remember forever

Apply now to join Hotel Chadstone Melbourne MGallery and help create exceptional events and unforgettable experiences for our guests and clients.