Connected Vehicle Quality Lead

Oh what a feeling!

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs .

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance excluding fuel
• Annual contribution to your private health insurance worth over $1,900
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office
• Wellness facilities – free onsite gym, end of trip facilities
• Free car parking and discounted onsite cafe
• Genuine career development: promotions, rotations and paid professional membership
• Paid volunteer days to support your community and matched workplace giving program
• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
• Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle

What you’ll contribute to

This role is based in Port Melbourne and is on a Permanent basis.  

The Connected Vehicle Quality Lead within the Connected Product Management Office is primarily responsible ensuring ongoing quality   and Customer satisfaction for Toyota & Lexus Connected Vehicles within Australia and New Zealand. This role focuses on identifying, investigating and resolving product issues experienced by , driving kaizen data insights   and coordinating cross-functional actions to enhance product quality and brand reputation

How you’ll make an impact

• Analyse field data (warranty, dealer, customer and vehicle) to detect trends and emerging issues
• Identify systemic problems and early warning signals impacting customer experience

• Support high-priority customer concerns and provide technical expertise
• Build and maintain strong relationships with internal stakeholders and external vendors
• Lead structured problem-solving and technical investigations
• Coordinate cross-functional teams across engineering, operations and suppliers (AU & NZ)

Your attributes –If this sounds like you, we’d love to hear from you!

• Experience in vehicle quality, field performance, or technical investigation
• Strong analytical skills with experience in data-driven decision making
• Proven ability to lead root cause analysis and structured problem solving (e.g., 8D, DMAIC)
• Excellent stakeholder management and communication skills
• Passion for improving customer experience and product quality

Make your impossible, possible & apply today!

You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women.  Please review Work180 website for further information.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

This role is based in Port Melbourne and is on a Permanent basis.