Consultant Gig #984–SYDNEY–Govt–IT Service & Process Design Lead

Client

Provide support for development of service delivery models, process models, system & tool usage, SLAs, risk controls, and migration plans for a target operating model design & implementation planning engagement.

• Service delivery models (who, what, where, how)
  


• Partnership & ecosystem engagement models
  


• Process models (likely based on ITIL or similar)
  


• Process/service design
  


• Competencies, capabilities definition & gap assessment
  


• FTE determination
  


• Process Metrics, SLA & KPI definition
  


• Risk identification and control design
  


• Review of testing use cases and regimes
  


• Migration implementation planning
  

Skills and experience required:

• Human capital management – structural org design expertise
  


• Change management – workforce transition preparation
  


• Target operating model development
  


• IT services experience
  

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