Consumer Debt Collection Officer - Urgent

Pentanet Culture
Pentanet is a driving force in telecommunications, cloud gaming and esports for Australia. 100% based here in Perth, we are a close-knit and energetic team of hard workers who are passionate about working together toward the same goal. As an industry leader within the Perth telecommunications sector, we are results-oriented and look for stand-out attitudes and approaches.

A WA Employer of the Year finalist, we're proud to have built a dynamic workplace with strong social culture - our love of ping pong, foosball, basketball, League of Legends and Crash Team Racing is a testament to our diverse range of personalities!

The Role 
We are looking for a motivated individual to join our high-performing Accounts Receivable team at Pentanet. In this role you will monitor aged receivables and perform various debt recovery activities while maintaining positive relationships with our customers.

Day-to-day duties

• Generating regular reports on outstanding debts and collections progress
• Acknowledging and resolving billing disputes
• Monitoring aged receivables and performing collections activities including, but not limited to:
  • Making outbound collections calls and assisting customers who may be experiencing financial distress
  • Sending overdue reminders via SMS & Email
  • Sending final letters of demand, notices of default listing, etc. 
  • Restricting and disconnecting services for non-payment
  • Processing applications for financial hardship
  • Negotiating and establishing payment plan agreements and extensions
  • Adhering to and enforcing internal credit management policies
  • Reporting and updating defaults with a credit reporting body; and
  • Liaising with external debt collectors 

What we are looking for

• 2 or more years of experience in debt recovery/collections as an Accounts Receivable Officer, Collections Officer or similar 
• Energetic and enthusiastic approach to collections, with a focus on effectively recovering debts while simultaneously providing outstanding customer service
• Previous experience in the telecommunications industry would be advantageous, but not essential. 
• Strong negotiation, problem-solving and objection handling skills 
• An end-to-end understanding of the accounts receivable process
• Outstanding written and verbal communication and interpersonal skills with the ability to demonstrate emotional intelligence
• Someone who has excellent attention to detail 
• Good time management, organisational and prioritisation skills
• An autonomous self-starter with the ability to think on your feet.
• A team player, pitching in to help colleagues in a fast-paced environment

Benefits for you!

At Pentanet, our greatest asset are our people! We provide a wide range of employee benefits to support and empower our people such as:

• Great work/life balance – flexible work environment.
• Hybrid work model - Work from home or from our Balcatta office
• Free breakfast cereal, fruit & wellbeing initiatives for staff.
• Access to wholesale computer parts/electronics 
• Free / Discounted Internet
• Free GeForce NOW Priority Subscription
• Employee recognition program to celebrate our MVP’s.
• Continuous development to support your career goals and ambitions.
• Discount gym membership.
• Partner of West Perth Football Club – discount tickets
• + much more!Join the team and grow with us! As our business continues to go through this rapid rate of growth, we encourage you to join us on this ride to success!

Join the team and grow with us! As our business continues to go through this rapid rate of growth, we encourage you to join us on this ride to success!

How to Apply

If you satisfy the above, we are keen to see your application! Please follow the prompts to apply, please include your CV along with a brief personalised cover outlining the value you can bring to the Pentanet team!

Due to the overwhelming interest in the role, only shortlisted applicants will be contacted.

Pentanet supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

To learn more about Pentanet and what we do, please visit https://pentanet.com.au/

APPLY NOW!

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