Contact Centre Sales Agent

Join Our Team at AAT Kings: Customer Service and Sales Agent

Are you an experienced professional in customer service and sales, driven by an insatiable passion for travel? Look no further! AAT Kings, a premier travel company, invites you to join our dynamic team and embark on a journey where every day brings new adventures.

The Role

As a Contact Centre Sales Agent with AAT Kings, you'll be at the forefront of our mission to maximize direct guest and trade partner sales across our diverse range of offerings, including Guided Holidays, Short Breaks & Day Tours, and Inspiring Journeys. This exciting opportunity offers permanent, full-time employment with flexible shifts available from 8 am to 8 pm Monday to Friday and Saturday from 9 am to 5 pm. You'll work from our vibrant Alexandria office three days a week, with the flexibility to work from home two days a week.

Responsibilities

• Act as the primary point of contact for guests and trade agents across various communication channels.
• Handle inquiries with finesse, seizing every sales opportunity to achieve growth targets.
• Seamlessly process travel bookings and convert leads into bookings through multiple channels.
• Upsell additional AAT Kings experiences to maximize sales opportunities.
• Cultivate expertise in our product offerings to provide tailored recommendations.
• Ensure guests receive comprehensive service, including assistance with flights, rail, insurance, and more.
• Consistently meet and exceed sales targets while delivering exceptional customer experiences.
• Utilize CRM and GDS systems proficiently to manage leads and track sales effectively.
• Demonstrate our brand values in every interaction, fostering trust and loyalty with guests.

About You

• Bring 2 years of experience in Retail Travel, Airline, or similar reservations sales roles.
• Possess Contact Centre experience, preferably in inbound or outbound telesales.
• Have a track record of meeting or surpassing KPIs and sales targets.
• Display strong familiarity with the travel industry, especially Australian and NZ destinations.
• Exhibit excellent communication and negotiation skills.
• Demonstrate proficiency in sales CRM programs like Salesforce.
• Maintain a positive attitude and dedication to guest satisfaction.

What's in it for You?

• Enjoy generous travel discounts for yourself, family, and friends.
• Invest in your career and personal growth with learning opportunities.
• Unlock the world with our Love for Travel Benefit, offering an annual travel credit after your first year.
• Embrace flexible work-from-home options.
• Engage with your team during two team engagement days per year.
• Utilize two days of paid leave per year for volunteer opportunities.
• Access retail discounts and Employee Assistance Program.
• Experience a vibrant working culture with passionate travel enthusiasts.
• Benefit from free on-site parking.

Join Our Diverse and Inclusive Team

At The Travel Corporation, we celebrate diversity and foster an inclusive environment where everyone can thrive. If you're ready to join a supportive team and make a difference in the world of travel, we want to hear from you!