Contracts Administrator/Aftercare

.At Core, we are collaborating with a reputable home builder to expand the aftercare team. The ideal Aftercare Specialist will have strong client relations experience and the ability to interact, manage expectations, and mediate between customers and contractors. The ideal candidate will come from a contracts administrator role with a sound understanding of the contractual side of building a home.The primary goal is to ensure customer satisfaction and maintain smooth organisation.

Position Identification

• Title: Aftercare Specialist
• Reports to: Operations Manager
• Employment Status: Full-Time

This position is not just a job, but a chance to enhance and embody our deep commitment to exceptional customer service. We want someone who is not only equipped to handle the responsibilities but is also eager to take on the challenges and rewards that come with this crucial position.

About the role

In this pivotal office based administration role, you will independently oversee all aspects of Maintenance, Defect, and Aftercare Client Services, collaborating closely with clients, subcontractors, the on site Aftercare Supervisor, and the Construction Manager. Your main objective is to ensure the highest quality of service post-construction, maintaining ongoing communication with clients throughout the 12 Month Defect Liability Period and extending beyond, as necessary.

• Current Processes: Currently have robust manual processes and procedures in place.
• Scheduling and Management: Manage and book the Maintenance Supervisor's calendar, and schedule client and trade inspections
• Budget Management: Adhere to budgets whilst managing and tracking costs, ensuring costs are recouped by the correct procedures where applicable.
• Reporting and Analytics: Chair fortnightly meeting and compile updates and discuss open requests as well as provide monthly reporting inclusive of trends and performance feedback and open and closed job status.
• Procurement: Researching/Engaging new trades for billable works due to trade availability or required works to complement our well established trade base.
• Innovative Expansion: On the cusp of integrating innovative and automation software solutions to enhance efficiency and client care.
• Technology Integration: Implement and adapt to new technology, including tracking, issuing work orders, scheduling assessments and repairs, and streamlining communications.
• Training Provided: Comprehensive induction and training on advanced systems will be provided.
• Proactive and Problem-Solving: Require a proactive, problem-solving individual with experience in managing various clients and situations.
• Blending Strengths: Ability to blend existing procedures with new technological solutions.
• Goal: Lead services into a new era of operational excellence and client satisfaction.

Skills and experience

• Proven experience in managing construction and post-construction aftercare services from an office based position.
• Dedication to providing exceptional customer care.
• Superior organisational abilities and capacity for solving problems.
• Capability to work autonomously and collaboratively within a team.
• Experience in customer service roles, accompanied by first-rate administrative and organisational competencies.
• Competence in computer applications, notably Word, Excel, and Outlook, as well as client management systems.
• Competent with Industry Terms and able to interpret Legislation and Guides
• Prior experience in the residential, building, or property repairs and maintenance sector will be beneficial
• Prior Understanding of HIA New Home Construction Contract Experience highly regarded

Benefits and perks

Join a team of passionate and experienced people who thrive in a fast-paced environment!

Existing Processes and Procedures in place to hit the ground running.

if you are interested please apply.